Bay Valley Resort and Conference Center, Bay City

Beds were old and hurt our backs. lighting was poor. Had Problums Accessing internet. The Restaurant wasn't open.

My husband and I have stayed at the Bay Valley Resort for the last three years on our yearly vacations back home to Michigan and in the past have had excellent service but this stay was horrible,the front desk clerks were rude and unfriendly,not accomodating at all,they were short with us and made us feel like we were a bother,no hot water one night so we were unable to shower,had to have our room key made 4 times during our 10 day stay,it was the first time that our payment was requested in full at the time of check-in,this was a non-smoking hotel and we could tell everytime some was smoking,our room had to be changed 2 times,once at check-in because we were given a handicap room which was not requested and secondly because the room next to us the people came home at 0530 and turned on the TV loud and when we complained about it they said it was a construction worker who would be staying until the end of summer,when we asked to have our room changed she looked at us as though we were nuts for asking,needless to say we were not happy with our stay and would not recommend this hotel,the quality of service was horrible,so much for customer service,I guess the economy is not affecting "Bay Valley Resort",no need for good customer service.

Receptionist took her sweet time acknowledging us while she was obviously on a personal phone call. The female bartender looked like she should have been working at a strip bar and was more interested in flirting with the guys than attending to my husband and me. The manager tried some sad sack excuse that the men is where she got most of her tips, like we would not tip? Trying to find our room was like a maze, going up and down the steps was so confusing and carting our luggage the whole way. The room was cold then hot, we could not get an even temperature. No refrigerator or microwave so you are forced to eat and drink what they serve. Breakfast cost $5 for an omelet unless you are content to eat a carb fest of bagels, muffins, cereal and juice. The best thing, after leaving, was the view of the golf course.

The romms are a bit outdated but are clean and spacious. The buildings themselves are well kept and you can see that in years past this was the place to be. Pool was awesome and warm. Golf course was great.Lindsay at the fron desk was very helpful and allowed us an upgraded room at no extra cost. Would definetly go back.

first time there new year party was fun, band and food great, people at our table seemed to have fun also. next morning late breakfast was the icing to a great start,for the coming year.

We had an amazing time at the Bay Valley New Years Eve Gala. The decor, food, band, and room were wonderful! The brunch, pool and late check out completed the event.... Bravo!

I recently stayed at Bay Valley. Much to my dismay there was a kids hockey tournament in the area and my wife and I were surrounded by rowdy obnoxious hockey teams and parents. Of which we were uniformed when we booked and said we were looking for a quiet romantic setting. Much to my dismay when I called the front desk I was informed there was no security on property and would have to just deal with noise, as there was nobody to send to the loud rooms. This was absolutely unacceptable to me. Our romantic weekend was totally ruined. The food in the restaurant was good but over priced, and the DJ in the bar was boring. The building was very nice. With alot of nice woodwork in the decor.

The receptionist was rude and uninformed about what was going on in the hotel. A workshop was schedule at this hotel, TWO days long and the receptionist was uninformed. He could not guide us to the right room where the meetings where taking place.

We stayed for my cousins wedding reception. ABSOLUTELY PERFECT. Beautiful hotel. Clean rooms, great food, nice bar, amazing ballroom and a very helpful staff. Our entire family had a great time. I would recommend this hotel to anyone!

Bay Valley Hotel has the beautiful view reminiscent of country charm. This old architechture is a refreshing change and reminder of days gone by when man lived in a more serene pace. The golf course along with the swans in the ponds are a big plus. I will come back again and again. Very friendly staff.