The Lenox, Boston

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The hotel was great. The room was great. The food was great. The service was great. I would stay here again.

The accommodations weren't up to par. I was lead to believe that the amenities that the hotel was offering would be in every room. Most of them were not available. The concierge did a great job in planning our excursions however; the front desk staff does not call when they are supposed to. Whether it is for your room being ready or your car is waiting. The commodes were broken most of the time in the room. For the amount of money we paid, it was not worth it. Please reconsider your reservation.

Stay at this hotel for a taste of Boston's charm and character. A great location for shopping or sightseeing. I was with my husband and he was at the hynes convention center for a meeting. Seemed so much nicer than the big hotels we had a choice to stay at. Only a block away. Glad we picked this one. Dunkin Donuts and Starbucks across the street. No pool.....but other than that it was just what we wanted. Nice staff, that knew my name after the first day. A hopping lobby bar that seemed popular with the locals and a casual irish pub with yummy food. I loved the free wireless. I'd recommend the Lenox Hotel. Read the reviews about low lights. This hotel does a great job with all things ecological. Lot's of information about it in the rooms. Even a book written by the owner.

I stayed at the Lenox during my most recent return to Boston (I'm a native) and must say the overall experience was disappointing. I was initially impressed by the grandeur of the lobby; that feeling faded as I walked toward my room. The hallways were dimly lit--perhaps for ambiance, but more likely to hide the stained and faded carpet. They also reeked of stale smoke. The non-smoking room I had requested was not ready, despite the fact that it was a few hours past regular check-in time. The only room non-smoking room available (on a weekday in mid-May) was miniscule, and had a lovely view of what appeared to be a generator and a chicken-wire cage. Service what not what I expected, either. Room service was slow, and any special requests were greeted with an unwarranted haughtiness. Upon informing hotel staff that my tub was leaking, I was assured that it would be fixed "at their earliest convenience," which was apparently some time AFTER I left. After three days of using towels (which were only begrudgingly replaced after numerous requests) to mop up the mess, I checked out early.

The hotel is in a great location .. has a good reputation - but it is in great need of a makeover - the place is tired! Is reception smacks of some previous charm, but now somewhat faded! The rooms are big, are scantly decorated, small beds, few luxuries (no coffee facilities/mini bar) small bathroom and show a hint of the faded charm that exists in the reception. Lively bars do feature, the location good, but those aside, not a top choice of hotel - alround VERY overpriced accomodation!

The Lenox proved to be a charming oasis to retreat to from the hustle and bustle of a busy city. The best thing about The Lenox is when you are ready to see the city and really experience Boston as it is meant to be had, The Lenox is right there smack dab in the middle of it with convenient access to day tour departure sites, the Back Bay, and fine restaurants. Housekeeping staff is friendlier than ever and provides service with a smile. Reception staff gave excellent explanation to any questions and responded quickly to personal needs. The Concierge and other staff were quick to orient the unfamiliar visitor to their surroundings and Azure and Solas wait staff made you feel right at home. It was a nice place to call home for a week. The hotel is old and the wear shows in the rooms, but the small room feel and the fact that it is not a large hotel were a plus. The ecofriendliness of the hotel does not hurt either!

I was very charmed by my stay at the Lenox hotel in Boston. I was with my husband of 4 years and we really enjoyed our great view of Beacon street, the proximity to restaurants, Newbury Street, and the Prudential Center. When we arrived we were tired from our flight but we had a speedy check in and the room was prepared for us. We even went downstairs to the bar "Solas" which had very good drinks and snacks for us. We felt refreshed so we explored the area. I was so pleased that the hotel was easy to find and so close to so much shopping. It's a little more, but the value is higher. I recommend it if you're coming to Boston for the first time and want a sure-fire pleasant stay.

Found everything about this hotel excellent from location,service,friendly helpful staff and room size, in a nutshell its very stylish.Our stay was over the new year period and we were in an excellent location for great shopping and for all the new years eve celebrations.We shall be returning to Boston one day and theres no other hotel i'd like to stay in.

This hotel was 1st class and should be top of the charts! Excellent hotel for a vacation or a work trip. The hotel is convient to many places to have fun as well as have a nice dinner or party.