Holiday Inn Somerville, Somerville

The front desk was rude. The room wasn't cleaned. The bar area was very dirty. Not nice man behind the bar. I wouldn't stay here again.

My family of four traveled to Boston during the holidays to spend time with our close friends. We picked the Holiday Inn Boston-Somerville for the pricepoint and proximity to Boston. No hotel in the area seemed to touch their rates! Upon arrival, the staff were so very welcoming -- we were treated like family! The rooms are crisp and clean. Bathrooms are a good size as well... The hotel's complimentary wireless high-speed Internet service was an added benefit, enabling me to check in with work-related items from the comfort of my laptop. During time away from our friends, we were able to enjoy the beautiful indoor pool, which was very well maintained. The Nantucket Grill, the hotel's restaurant impressed us with their All-American breakfast and seafood choices for lunch! All in all, we had a wonderful trip and will be returning to this hotel when we are back in the area.

I booked 2 Rooms for 2 nights on holidayinn.com. Travelling with in-laws and a wife and a kid. Upon arrival, after a long 15 minute wait (at the Priority CLub check in Counter) for the front desk staff to finish chatting with a fellow employee about weather, he tells me that they have only 1 room for 2 nights and they are sold out! It's 10:30 on a wet Friday night and I am about to flip out. Then he graciously finds another room, but forgets to enter my Priority number on the new room. He also doesnt book the new room for 2 nights, only for 1 night. I find that out when I find the bill at the door the next day morning. I pormptly called the front desk and asked them to give me another night in that room. The girl on the phone says, its ALL SET. As we are awaiting the shuttle for a pre-scheduled 9:00 am departure to Museum of Science; I decide to DOUBLE CHECK the reservation, as I am super paranoid about the capabilities of Holiday Inn at this point. I find out that the girl never corrected my reservation; and the new supervisor on the day shift assures me that things have been taken care of this time around, I dont buy it, but I dont have a choice but to trust her. The REAL TREAT comes Saturday night, when at 10:30 PM; a russian couple with a young daughter Enter our ROOM!!! guess what folks, they ahve been givent he same room!!! The lady is vey apologetic as she obviously sees I am in my PJ's. Now I am too tired to argue with the front desk, and decide to TRY to go back to sleep. Guess What, around 11:00 PM; the night shift supervisor CALLS me to apologize and to see if he can do anything to make my stay better?!!? I told him to HANG UP AND LET ME SLEEP. The next day, during check out process, there was no smiles to wish me a good day, thank me for spending $900 in their hotel or even asking me how my stay was. If you are an independent person only looking for a bed to sleep for the night and dont mind risking getting kicked out 1 day early, or strangers walking in on you making sweet love to your wife, this is the place for you. The Bathrooms are Small and there was no Exhaust! The location is convenient to a Dunkin donuts, the Orange Line and Parking is Free. I would DEFINATELY NOT stay here again. And I am a Priority Platinum Member, haing stayed on over 25 DIFFERENT Holiday Inns over last 2 years.

The service was friendly, the restaurant and bar were excellent, rooms were clean, great pool, gym and hot tub and 5 to ten minutes to Haymarket sq on the orange line for $2.00. Plus the shuttle was great when we used that.

The hotel was clean and the people were friendly. Everyone was very eager to help with any questions we had. Our family will defintely be back.

The People that work at this Hotel are the most friendly and professional I have seen any where. I travel a lot due to business and this 3 day stay has set a new bench mark for what I expect when traveling, from the polite efficient checkin, live entertainment in the night club, a varied menu with food that actually tastes great to the clean comfortable rooms. Nice Job keep up the Good Work!!!

This hotel blatently took advantage of all of its customers for Marathon weekend, which is of course what all hotels do. But under certain circumstance, for people not staying to stand in the rain and watch people run in a circle, for people have way more important business to attend to, are being ripped off. I explained my circumstances, and was told that i will be ripped off with the rest of the occupants. I pleaded and asked for ANY type of discount no matter how small, and was told no. I don't know about any other people who still actually work on holidays, but my company will no longer do business with holiday inn.

Poor service... ...forgotten wake-up calls ...LONG wait for food in uncrowded restaurant ...no pillowcases! These folks smile and seem to want to be helpful, but they are unable to serve you very well.

The pool and the rooms were nice, but those were the only things. The staff, with the exception of housekeeping who were wonderful, didn't seem very willing to help with anything and they weren't very courteous. Always seemed like it was a bother or a hassle to talk to them or ask them a question. The shuttle is a joke. Always slow and unpredictable as far as availability. It is unlikely I would stay here again.

It is a very nice looking hotel, a little too much on the price. It's very clean and the shuttle service is great. For the price, should provide at least a continental breakfast.