Terrible, waste of money, false advertising
By A Yahoo! Contributor, 1/7/08
We just stayed here this weekend (off season) for a "romantic getaway". We will never go back. Not because of the facility, which i must say was nice, clean and had a lot of amenities to offer, but because of the false advertising, deception, and customer service (or lack thereof). We used ALL of our remaining points on our choice rewards to stay here and we wish we would have gone somewhere else. But Im glad that we did not actually pay to stay here. First of all, the "ocean view" rooms and "balcony's" are a joke. If you step outside the room there is a little tiny ledge that may fit 2 people standing, no room to even put 1 chair out there to sit and relax. If we looked to the left we could see a small bit of the ocean, but looking straight out all we saw were other hotels, the lower rooftop, and the busy noisy street. We could not even hear the waves of the ocean because of the numerous fans on the lower rooftop and the traffic on the street totally drowned it out. So much for a "romantic" and "relaxing" stay on the beach. They should be ashamed and embarrassed to mis-advertise like this. BE WARNED Next, our bathtub was stained and filthy. I did not shower in it. The heated indoor pool was closed off and under renovation while we were there. They did not tell us this when we booked the reservations. Now, this means that in order to go use the wirlpool, we had to walk outside in 30 degree weather in our bathing suits, to go in another entrance. Then we get there, and they charge $4 to use it. They did not tell us this either. What a joke!! I have never had to pay to use a whirlpool in a hotel and I never will again. It should be free, not to mention that we got there at 7:30, and they closed at 8:30. If we wanted to go back the next morning, they would charge again. They do however also have a steam room, sauna, eucylaptis room and weight room all included in this spa, but as I said they charge a fee. There is also a tanning bed that i asked to use. They told me, "for an EXTRA $3. Again, what a joke! I almost asked her if I could use the bathroom there, or if it would be an extra $2 fee plus toilet paper fee (joke). Be prepared. The food buffets are expensive and lousy. They rave about how good the food is, and it was horrible. Overcooked, undercooked, tasteless, etc. The only good thing about breakfast was looking out at the ocean in the beautiful dining room. Its a nice clean hotel with a couple nice bars, a club with a live band, and a nice spa, but be warned about deception. If you want a true ocean view room and relaxing time, do not come here. If you want to enjoy a spa at your leisure for no extra charge, do not come here. If you expect prompt, curteous, HONEST customer service, do not come here. If you want heat in the hallways, do not come here. We told customer service who stated that they would "get right on it", and we froze the whole time we were there. I felt like we were treated as second class citizens due to the fact that we used a choice rewards redemption, and they had to announce to everyone that "we were staying there on a "certificate". The rooms are heated, but the hallways are not. And this was in january. If none of this matters to you, then it would be a fairly decent place to stay. I recommend this place for couples, not those with children.