Do Not Stay Here
By A Yahoo! Contributor, 12/19/06
My first experience at a Quality Inn, and it will surely be my last, and I am encouraging my Company not to use the choice hotels because of our experience. As soon as I got to the hotel it was about 1AM, and they gave me a smoking room, because I am alergic to smoking rooms, I had asked to be moved. They said they would not be able to do that until the morning. As I entered the room and my eyes watered because of the horrid haze and my nostrils flared of immense smoke, to go along with their yellow colored ceiling. So I go ahead and try to give it a go for a night, I open the laptop and try to get some work done now 2AM, and the high speed connection was non-existant in my room. So it took another hour to get what is done in about 20 minutes. The next day I have to go out and attend various business, I already know that I cannot have my employees stay where I just had been, so after all of the meetings I was going to go ahead and check out. Unfortunatley I checked out at 5:30 PM their cancellation policy is at 4PM, so I try to explain it to the staff at the hotel, and they are disconcerning, irritable, and not customer friendly at all. So I paid for all of it and would just try to reconcille later. That was another huge mistake, since each of these chains are owned seperatley so I call and try to get in touch with a manager, and what I get is a employee whom said if I did not like the room I could of gone elsewhere, at 2AM in the morning. Regardless there was one bright spot in my trip, and that was finally leaving the hotel for a superior hotel (Hilton). In business we at all cost must take care of our customer, in this case, they refused, do not give them your business they do not care about you or your stay. The other hotels may be more expensive but they are worth it. I can sleep almost anywhere, I have returned from deployment in Iraq, but this Quality Inn was absolutely disgusting, not to mention the bathroom was not cleaned, the ceiling was leaking brown water into the bathtub, but I am sure this business has a reason not to take care of their customers. I have a reason never to choose a Choice Hotel or Quality Inn again, and I am sure to tell my Corporation the same.