Days Inn Winchester, Winchester

I checked in at 2 AM tires from my cross country trip knowing I just needed a couple hours sleep and a seedy inn would do. Even to those standards, this place was so disgusting I checked back out immediately after seeing the room. "Tony" the owner gave me a hand written apology and garunteed me in writing a full refund the next day (He could only do so many refunds an hour and I was in a long line for them!) Of course when I called back to folow up he had no idea who I was and hung up on me. BAD BUSINESS! BAD KARMA! MOLD, RUST, INCOMPETENT SERVICE, AND "OUT OF ORDER" EQUIPMENT ARE SOME OF WHAT TO EXPECT HERE!

I reluctantly stayed at the Day's Inn recently after a bad experience a long time ago but decided to give it a try. The place was super-clean, staff was courteous beyond measure, and we had a very comfortable and relaxing stay for the weekend. Only downfall is the breakfast left a little to be desired but was still better than most cheap motels with sausage gravy, sausage biscuits already made, cereals, donuts, muffins, and more. There were no signs of any bugs as we checked closely after reading reviews and we definitely will stay again. Also there were church services in the conference center as well.

I was an employee and have never worked at such a motel in my 30 years of motel work.The place should be shut down at once.I gave up the job because of my paychecks bouncing.Bedbugs and roaches have taken it over.My advice to anyone is ,please find another place to stay,if you don't,,you will wish you had after getting a room.Take it from someone who knows. L.H.

The hallway carpet was very dirty and smelled. The room was dirty. There were ashes on my pillow so I pulled the covers back and there was a pee stain on the bottom and top sheet so they obviously were not changed. I did not stay after that but they still charged my credit card.

Photos of bed bugs added, we will see if they are approved adn added to the site

May 30th. We checked in at approx 9:00, while waiting to be checked in by the empoyee and her obvious breast that she was happy to show, the cleaning employee had a trash bag situation and it took both of them several trys to get the right trash bag. Got checked in, not much help from the peanut gallery friend that was hanging out at the end of the counter and i was interupting his date. Obviously had a party scheduled until 2:00 in the morning but was not told upon arrival. Drinking, loud Music, public unrination, vehicle damange, gun exchange all in the parking lot. Party member went to the front desk and was told party was scheduled until 2:00 we should be able to sleep after that. Party member ask for a refund and was told the employee could not do that, only the manager. After 3 trips to the office and the local police showed up, they assisted a very drunk individual into his car and let him drive out into the road after falling drunk in front of them. When ask why they allowed him to drive in that condition, the officer repllied, "I can not arrest him, he is the wrong color" Yes, I was shocked., The party go-ers left and i went to the front desk to ask for a refund. Was told the same story about manager is only one that can give refund. I politiely told him he could call manager, wake him up, or i will call officer to make a report and someone from Days Inn will give me a refund. Funny, all of a sudden he COULD call the manager and wake him up. Manager told him to tell me no refund. I told him i needed managers home address for the police report and manager ask what time I checked in and told employee to give me a refund. He kept my receipt. 2 other guest walked in behind me asking for refund as was not given anything. When i returned to the room at approx 3:00 to load belongings, noticed small black bugs on the bed, pulled the covers back to find more. I just happen to have a zoom lens on my camera equipment and could positively identify bed bugs. I will contact the local health department and the Days Inn after the holiday, but will never return to another Days Inn.

Three of us stayed in the Days Inn in Winchester, KY on April 23, 2010. We arrived around 9 p.m. and were given two rooms on the first floor at our request. When we went to the rooms, one had a broken lock. The door could be pushed open and easy access gained. The only way to lock the room was from the inside with the dead bolt. When we tried to access the other room, the key would not work. We returned to the front desk and told the clerk what had happened. She did not offer to change rooms, but gave us another key. That key did not work either. We returned again to the front desk. This time the clerk came back to the room with us with several other keys. None of those worked, but her master key did. The clerk told us that she would write a note to the manager about the two rooms. WIFI did not work either. The next morning, before we went to breakfast, we loaded most of our luggage in our truck, but one of us had to stay in the one room so that we wouldn’t be locked out. When we went to breakfast, we got there about 15 minutes early. I met the manager, Rick Patel, and told him about what had happened the night before. He said that the clerk had written him a note as promised, and when we were done with breakfast he would let us into our room. I told him that I expected compensation for the disaster of the two rooms the night before. He just looked at me and said nothing. Mr. Patel seemed to be the only employee on the premises at that time. Even though breakfast was supposed to begin at 6:30 there were no lights on and nothing out. Even the juice machine was locked down. While we were waiting, several people came in and saw that there was no breakfast available, so they left. Finally, about 7 a.m., Mr. Patel got things going. After breakfast, Mr. Patel gave us yet another key to get into the room, and the key would not work. We returned to the front desk and Mr. Patel returned with us, and tried several newly made keys, which also did not work. This time, even his master key did not work. He told us that he would reprogram the lock and be back in 10 minutes. Finally, Mr. Patel returned and was able to get us back into our room. In the meantime, we loaded our luggage into our truck. Then after using the toilet in the room with the broken lock, the toilet stopped up. Since we were at the furthest end of the hall, it was easier to drive around to the front of the hotel to check out. When we arrived at the front of the hotel, Mr. Patel saw our truck pull up, saw me get out of the truck, and left the front desk before I could get inside. By this time, there was another clerk on duty, who asked if I wanted a copy of my bill. I asked her when Mr. Patel would be coming back, and she said she didn’t know. I waited approximately five minutes, but I knew he wasn’t coming back as long as I was there, because I knew he did not want to hear my complaints again and he did not want to give me any compensation. The clerk said that since I already had the lowest rate the hotel charged, I could not receive any other. She also added that she did not have the authority to give me compensation, that only Mr. Patel could do this. I went down the hall looking for Mr. Patel, but he was nowhere to be found. I was extremely angry. I told the clerk that I knew what Mr. Patel’s game was, and this wasn’t the last of it, that I would contact corporate HQ. I also told her to be sure she told Mr. Patel this. Unfortunately, when I contacted Days Inn corporate HQ, I was informed that this was an independent Days Inn and they could do nothing. So beware, especially if you are in Winchester, KY. I'd sleep in the car first.

My husband would not sleep under the blanket or beadspread, and we both slept full clothed because the bed just seemed grimy. There were dead roaches behind the chair. The room looked okay, but in addition to grimy bedding, the innerspring mattress kept making boing sounds whenever one of us would move, I felt springs sticking into my body and couldn't sleep, the heater fan never shut off, the bathtub was rusty and looked dirty. This place is not giving Days Inn a good reputation. Not at all.

We started in room 131 and roaches galore. Got moved upstairs to room 231. Found more roaches at night. Took pictures of them, and front desk wasn't helpful. Offered me $6 back. Told me the needed talk to manager who they wouldn't call. Called Days Inn customer service, and was informed in April 2009 they where suspended and not even a Days Inn now. Door lock was broken, had loose screw, had to really work with it to get it locked. Didn't leave any valuables in room at all. Comforter and blanket had cigarette burns in them. Towels dingy dirty.

There were 2 girls at the front desk. One ignored me and the phone. The girl that waited on me wasn't very pleasant. The bathtub needed a good scrubbing before I felt comfortable taking a shower. Great location and price, but cleanliness and service were lacking.