Never coming back
By A Yahoo! Contributor, 7/7/11
I recently stayed at the Clarion Hotel in Manhattan Kansas July 2nd and July 3rd. At first arrival the pool was out of order apparently the chemicals were mixed wrong, makes me wonder if they have anyone there who knows what they are doing. I reserved two rooms one for my self and one for my daughter, son in law and baby granddaughter. I asked for adjoining rooms, which they were not. We were with a group for a family reunion which we have had there for years. We were not the only ones who did not get adjoining rooms who asked for them, yet others who did not request them had them. One correction I did have an adjoining room but I don't know who it was with. The first room my kids were in the air conditioning didn't work and there were ceiling tiles missing in the bathroom, there was also a beer bottle cap on the floor. So they were moved, in this room the carpet and the bathroom floor was soaking wet, but I couldn't call because the phone in that room did not work. So I walked down to the desk they gave me the key to another room, I went to this room, the key didn't work. This time my son in law went to the desk, come to find out there was already someone in that room when the clerk unlocked the door. They finally got a acceptable room. All three of these rooms were on the bottom floor, after my 83 year old aunt was told there was no rooms on that floor available,which is what she made her reservation for. Did I mention the elevator was out of order. I was told some of the rooms didn't have shower curtains. The outside balconies also have crumbling concrete and exposed rebar.
When my son in law went to get the last room he was told a manager would get a hold of me on saturday, I never heard from anyone. To top it off we were getting ready to leave my daughter's room it was just a few minutes after 11:00 there was a knock on the door to basically tell us to get out.
When I went check out on Sunday morning I wanted to voice my complaints, I was told that was unacceptable, but there was no manager there but they gave me Ms. Fritchen's card and told me she would be back at the motel July 5 by 5:00 am. I tried calling at 8:30 am July 5, I was told she wasn't in yet. I tried again in the afternoon I was told this time she was out of town until the next day. You all need to get your story straight. So I tried again today July 7, first they told me she was there, and of course I was put to her voice mail, I wasn't going to leave a message, so I called back and said I wanted to talk to her, they said she was there,but who was calling, I told her my name and I had stayed there over the weekend. Guess what?
She had, had to leave the building. I give up, I hope other potential customers get to read this.
I felt like since we got a group rate and a free breakfast we had to settle for this kind of service.
I'm afraid not,but it won't be something I'll ever have to worry about.