Concierge needs more training
By A Yahoo! Contributor, 3/28/07
First, the concierge gave us bad directions to the bus terminals which put us at the end of the line instead of the beginning and made us late for our convention. On the second occasion, we needed to get to a restaurant in Greektown and they noted a bus route that only exists during special events (Route 19). Thirdly, the concierge noted that we could get discounted parking for the lot we were in but we found out we couldn't. Three strikes and the concierge service is OUT! Never ask for travel advice from these people, they must not know Chicago very well.
Otherwise, our experience in the rooms was wonderful, the maid staff is very friendly and willing to give you extra supplies with promptness and a friendly smile. The Bell Boys were very helpful with departing and didn't push for a tip but one was still given.