Eaglewood Resort and Spa, Itasca

Sent my parents there for their Christmas present and was suprised to hear when they checked out they owed money for some kind of amenities? Have never heard of that and every year I send them for a night in one of the area resorts. NOT HAPPY.

I went back in February for a nice weekend get away with my girlfriend and had a wonderful time! Our room was nice and cozy with a great view of the golfcourse. The service was great and the bartenders were very friendly. We walked from our room to the spa area(which you do have to go outdoors, but get a grip guys its only 50 ft) and had a wonderful day there. They even had a great full size pool and bowling alley for a little fun. The brunch buffet area was delicious, would go back just for that. All in all I had a wonderful weekend and can't wait to go back! Definitely recommend Eaglewood!

Liked nothing. disliked rude, lazy staff. anyone you ask a question will treat you as if you are imposing on their time. food was awful, inedible. golf course a very short, dumpy run. I'd rather shop for wallpaper than to waste my time on this cow pasture a second time. in summary, don't waste your time here. plenty of better places.

My fiance and I went here for a little R&R on February 27, 2010 and upon arrival, the lobby of the hotel looked inviting. The actual room we stayed in was quite far from the lobby...but so what right.? Once we entered the room the temperature was a very cold 60degrees. We decided to go have dinner (not at the resort) and come back once it had warmed up. Well needless to say, the room NEVER got warm (thank goodness for body heat). The bed was VERY uncomfortable, mattress was hard. The price was not bad, but then again you get what you pay for.

the hallways carpets were dirty. ice machines leaked. wouldn't let you walk to the golf course. the service was bad and the food was bad. i wouldn't stay here again.

Well this was our second time staying here. The first time we stayed because we were going to spend time in Chicago and this place was cheaper than the pricey Chicago hotels of course. It actually turned out to be a bummer the first time also because we had gone for the excitement of Chicogo since they had told us and reasurred us that they shuttle you to the L train which turned out to not be true when we got there. That or they just didn't wanted to take us, not sure. But whatever, we drove in, which sucked. But we ended up liking the peacefulness of the resort, the view from the big glass windows of the golf course and we wanted to try the spa so we went back a year later for our 4 year ann. and made a weekend of it. We booked everthing online and made a package which included couples massage, champange, breakfast for 2, spa basket and had requested a golf course view and was assured they would be able to accomidate that. Booked the massage myself so that was fine but right when we walked in we got dirty looks because they had to stop their conversations, then they checked us in and said our card was declined, we were like umm no and asked her to try it again and she said no, it wont work you have to give me a different card. Well we knew our card was fine so we just looked at her and said firmly please try it again. Then we watched her and it went through fine, no problem. She was just a rude little thing about it. Then we get up to the room and we had a dreadful view of the parking lot. (dont even stay there for that view, its terrible, the best part is the view of the golf course) so not very happy we dragged our luggage back down and told them the problem and she said well I can give you that view but we'll have to charge you extra. I said no we were never told that during booking and we booked golf course view, she wouldnt do anything about it until a supervisor looked over and seen us just looking at each other, me in disgust and asked what was wrong, I told him and he told the girl to give us the room we reserved. OK, so back up to the room, no mention and no sign of our champainge, spa basket, breakfast coupon. I called down and they didn't know what I was talking about! sent me through to the kitchen and everyone else in the hotel. Then they found out that we had ordered them but didnt know how to get them so they said they would bring us coupons! Im like, we dont want coupons, (except for the breakfast) we want our stuff. So finally after about 2 hours, (and we went during a slow time) they brought us a bottle of champange and coupons for breakfast and our spa basket that i finally found out after I called the spa that I pick it up there after our massages the next day, which wern't very good. Very light little massage that did nothing for either of us and the other reviewer is right about the tranquil room we starred at a bunch of big, loud women for about 1 min. and left. The pool was cold both times we were there, they dont heat it very well which isn't very nice when you walk over in the freezing cold from the hotel. Oh yeah by the way the spa and pool are not connected. You have to walk about 100 feet from the hotel, which sucks in the winter. BUT the worst part about this beautiful hotel is the terrible staff that we even gave the benefit of doubt the frist time and was WAY more horrid the second time and when it really mattered. Dont go there to plan a special weekend. You'll be dissappointed.

I loved this place! the ambience was very nice as well as the front desk staff. the room was very beautiful and the bed was the most comfortable bed I have ever slept in! The only down part about it was the spa for me. when I was checking in, the front desk staff there seemed like they didnt want to check me in. After that, the girl gave me a robe that was wet and had holes in it. For a spa that is supposed to be 4star quality, they should have had robes without holes. I received a massage and a facial. The facial was pretty good but the massage was not that appealing. I wanted a deeper pressure and the therapist did not ask me what type of pressure I liked until the service was almost over. the facial was good but the therapist didnt really know my skin type. On top of that, the "Tranquility Room" was not at all tranquil. There was a very loud spa party there. There were very comfortable lounge chairs but all facing other people sitting in there. I dont know about you but I dont like looking at other people staring at me while Im trying to relax. In spite of all of that, they place was very calming and relaxing. My husband and I plan to go back very soon in spite of the many, many, many amenities they want to charge you for. A bottle of Fiji water was $5!!! can u believe that!!!!

This place is a great place to get away from the busy city life. It has a nice location 20 minutes away from woodfield, but the service is the best I ever had. Just becareful when adding things to your tab. There is a convience fee for everything, for room service, for bowling, for eating at one of their fine resturaunts, they will charge you if you bill it to your room. Just pay for the dinner and meals while you are at the resturaunt.

I believe this hotel offered the most comfortable bed that I have ever had in a hotel. Very friendly staff. The spa was wonderful.

I truly enjoyed the serenity and comfront of the Doral. The food, spa and swim was great. This will be Sammy and I third time there. Im sure we will be back.