Rude Staff at front desk!
By Kathleen, 01/05/09
I have been coming to the Schaumburg Marriott since 1986. The rooms are most comfortable , the beds are heavenly. However, the front desk staff is rude and clueless. I always pay cash when I check in as to not incur any credit card debt.When I do so, the staff looks at me as though I am from another planet. They start rushing around in the back room and whispering to each other like I am the lowest of the low. Check out is even worse when they have to refund my deposit which incidently is 100.00. Outrageous! In this economy I believe you will see more and more people using cash for their purchases and bookings in the near future and I think that the staff should treat people paying with cash no different than they treat those using credit cards. Also, when I was telling them I had booked a room with breakfast, i.e. the menu I have been filling out in the room for years. The lady ( her name was Taylor) had absolutely no idea what I was talking about. She called room service to see if they could make an exception and bring breakfast to the room! I was dumbfounded. I explained to her that their is a breakfast menu in the room and I always fill it out. She did not know what I was talking about. How embarrassing it is to stand there with people behind you trying to check in and these goofs don't know what they are doing. I am seriously reconsidering another hotel because the problem has been ongoing and I like to be treated with respect not disdain when I am paying good money to stay at a place. I feel I've been disrespected too many times and I am not going to tolerate it any longer. Kathleen Thews
