shuttle sevice mediocre at best...
-Hotel was clean. No wireless, but free internet (you have to borrow an ethernet cord from the lobby).
-Staff was friendly, informative
-Value was good ($99.00 with CAA/AAA discount)
-The location was alright; I guess you can't be too close to the city without charging an arm and a leg, so I understand the distance.
Now the bad part:
-The shuttle service was pretty flaky. Most of the time, it was alright (the shuttle bus driver even informed me about the CTA transit pass for tourists). But once, they left me waiting at the train station for a whole hour, even though I called them a few stops before I reached the station (it is only a 15 minute drive). This would have been more acceptable if the receptionist told me about the delay beforehand, but instead, she said they would send somebody "right away". I had to call her three times.