Don't Stay Here
We came in after a cruise on Holland America, and were treated horribly by the man at the front desk. He tried to give us the wrong room (Standard room, we booked the deluxe suite w/ balcony) and then made us wait over three hours for it to be ready.
When it finally was "cleaned" we went up to our room and found that it was not. There were crackers smashed into the floor, and an empty Pringles can beneath the coffee table. The furniture was beat up and dirty and looked nothing like the photo shopped images on their website. Our balcony was also dirty, and very small. It was located right next to the street, so we heard the local skateboarders all night. Our ocean front view was not ocean front. More like roof front. All we could see was the roof of the hotel, and then the beach. The outlets were a fire hazard, the plaster cracked around it. The TV barely worked, and the internet service was slow at best.
The room had a musty odor and there was mildew and mold growing on the windows and in the shower. The shower mirror (The glass was all scratched and destroyed) was inconvenient and provided a horrible shaving/shower experience. The doors to the bathrooms were sliding doors from the 70's and had large gashes in them. The beds had not been vacuumed under in years, and the beds had springy mattresses, not at all like they said they were supposed to be (the feather top ones). We were supposed to receive the romance package with wine, chocolate, and flowers, but it was never sent up.
Overall this hotel is a dump. It's a mess and barely cleaned. There is so much to complain about with it that it would take too long. Don't stay here. It's a ripoff and not worth your time. The Hilton by the airport is much nicer, and a better deal. The staff are also more hardworking and willing to help.