Shelborne South Beach, Miami Beach

Only thing this hotel had going for it was location. Couldn't check in till a quarter to 5pm (told check in was 3pm) $30 for Valet Parking, and it took a half hour to get the car back from the Valet. $25 Resort Fee (what a JOKE) Room looks like it was furnished with 2nd hand furniture, carpets disgusting and paint falling off walls. Got deal through living social.com and was able to get a partial refund from them. STAY AWAY FROM THE HOTEL AT ALL COSTS.

This hotel has been refurbished recently and our room showed that, but the overall atmosphere was negative and we really disliked the property. Here is my list of gripes: 1. When you pull up to the entrance you are bombarded by a valet who makes it clear, you have to valet park and hand over your bags to a belhop. I felt like we were worked for tips and didn't have a choice because it happened so fast. 2. Access to the beach was LOCKED at 4:30 and you had to take a side door to exit and the return entrance was a long corridor that looked like you would be vulnerable to mugging. None of this was explained by staff when we asked for the exit to the beach. Instead the sucurity guard we asked simply pointed where to go. (it was worse than it sounds) 3. They charge you for everything! 4. Forget about coffee in your room. 5. Forget about an ice bucket in your room. 6. Don't even think about a vending machine near your floor with ice. You have to call down to the front desk for ice (WHCH MEANS ANOTHER TIP) and to get a soda, you have to go to the bottom floor where it also looks like you could get mugged. 7. Lot's of unsavory types hanging around the hotel. 8. The rates went up in the MIDDLE of the week. Why? Just because. 9. At the restaurant, it took a while to get someone's attention. We asked the bartender if they were serving food and he was rude to us. Overall we had a negative experience at The Shelborne Beach Resort and would definitely not recommend it to anyone. You are warned!

Biggest problem with the Shelbourne is its rooms and charging for stuff other hotels provide for free. The room we stayed in looked like it had not been updated in 20-30 years. The carpet was stained everywhere and very outdated, the comforter on the bed looked like something from the 70's, the furniture was broken or damaged (drawers didn't open or fell apart), lights were turned on with a pull chain, the toilet looked like something from a public restroom at a park, and the front door to the room could only be opened half-way because the furniture blocked the other half. Plus the place is half condo / half hotel and we were on the 14th floor next to a condo apparently that you could look into if you stood on the balcony... kinda creepy. The door to the room also looked like it had been kicked and smashed against alot. Beware as well, they charge you for the room safe separately, regardless if you use it. I thought the sign in the lobby said you would be charged automatically if you used the safe, so we didn't but apparently that wasn't the case. $3 per day for something we didn't use. On top of that they charge to hold your bags after you checkout. Our plane left a few hours later so we asked them to hold bags after the noon checkout.... cost $2 per bag for that as well. Maybe this is common, but I've never had to pay for a room safe I didn't use or holding a bag before (other than tipping). On the plus side, the pool is nice and clean. You can order food at a counter near the pool and they will bring it to you and charge to the room. Prices were reasonable and the food was good. We enjoyed our time at the pool. There is beach access from the hotel and the beach is beautiful (and topless apparently, who knew). The view from our room was also great, we were on the 14th floor with an ocean view. It was very nice, despite being able to see into the room next to us and sitting on $5 plastic chairs. The doormen were friendly and helpful as well. We were only there for 2 nights, but I heard they have newly renovated rooms... if you stay there, just recommend a newer room and you'll probably be okay. We should of done that, but it was the last stop on our honeymoon and we didn't feel like repacking/unpacking again.

all i can say about this hotel is terrible the room was sucks and funky smell and they never take care of their guests one of the bell boys his attitude was just pissed us off!!!!!we r almost get fight with him..but nobody care cuz they just don't care about their guests i can't believe the hotel $300 per nite! just wasted my money...of course i'll never stay there again and if it's possible i want get my money back!!!!!

The location near the beach was nice. HOWEVER,the service was poor. The room was dirty, we had no hot water, the beds sounded like you were sleeping in baby cribs. The bathroom was dirty, the faucets were corroded, the shower area was falling apart. The closet dripped dirty musty water from the vent all over my husbands suit. I was very disappointed. When we checked in after a long flight - the doorman watched as I struggled to lift my luggage over the front steps. After checking in -- the front desk informs you there is a $3/day automatic charge to your account for the use of the in room safe. COME ON. It was certainly not what we expected. We will certainly NOT return.

i liked the food alot but i disliked the bugs!!!!Just kiddin!!!The waiters were also really good and fast at bringing towels , tissue , and oother supplies that we often needed. Also my favorite food was i think the alfredo!!!

DON'T BELEIVE WHAT YOU SEE ON THE INTERNET!! The bar you see in the picture NOT THERE! The beautiful rooms...NOT THERE! The gym...Good Luck! The place leaves you with sour taste in your mouth.Avoid an ulcer and stay somewhere else. This place could be great... It's location is wonderful but that is where it ends. The room are like being in an episode of "GOOD TIMES" not to mention the paint peeling off the wall and the clogged pipes. The staff well the bad out do the good and they sure don't beleive in the customers always right.We were actually charged for valet parking when we didn't have a car! The lobby is dim and forget about internet service..THERE IS NONE!! that is unless you sit in the lobby.

The Shelborne Hotel's reservation department and customer service leaves a lot to be desired. I made a booking, six months in advance, and they realized that they could get more money because it was during high season. They cancelled my reservation and told me that I could rebook at a higher rate.

The rooms were small and dirty. Service was awful. Compared to the adjacent hotels this is a rip off. They put all of their money into the lobby area. Waste of money, will not stay there again!

I loved this hotel!! Only one word "extraordinary!!" From the moment you make contact with the staff of the hotel you feel at home. It is beautifully decorated and furnished. The Ocean view rooms are to die for. I recommend this hotel to anyone!!