Comfort Inn Maingate, Kissimmee

The hotel is so close to Disney World, just 1 mile to Animal Kingdom - we used the back road - no traffic. Also, the rooms are all clean and the staff were the best I ever had - very friendly and accommodating. I will stay here again. Good price and they are very close to many restaurants and shopping area. WILL COME BACK next time I come to Disney World!

the hotel is good to stay and is to close to themes park, but the houskeeping some do not do good job. also in the night there was one houskeeping and i need towels and she tell me i have to wait in the morning, i was with 3 kids, everything was ok in the hotel only in the night only no houskeeping service in the night. i coming back to this hotel next year. thank you.

The staff was nice and the place was always clean. The rooms are somewhat outdated and defitnitely stuffy. I would recommend paying a few more bucks to be comfortable. Also, I started to question safety because there were always flyers from solicitors on our doors(everyday)! I didn't like that at all.

We had a blast! This hotel is a gem. We arrived and the front desk welcomed us witha smile. The room is very clean. We are very comfortable and we felt really safe in this hotel. It is interior corridor, not like the others that are motels that has access from the parking lot. Very quiet and clean. We will be back.

hi i was in the hotel one month ago, when i came to my room i see one of the that work in mantaince with a housekeeping in the lobby kissing and do things i don,t liked because i was with kids when i went to my room. also they are spanish guys. i visit florida and i take the hotel beacuse that no the first time. but to the future i going to think more if take the hotel or another want, that make me feel secure and no see that people working have to do things like that in the hotel. please take care about your employees, that is no good. thak you have a nice day lissie from georgia

we stayed at this hotel for two weeks september 05. the first room we were put in was non smoking although a smoking room was booked (move rooms 1) there were cockroaches discovered in the second room we were in after a few days their idea of fumigating is a can of insect repellant. after several days of this we had enough (move 2) we were moved into a room with a king sized bed not two doubles but was told that the bed was a sofa bed so after moving all our stuff at 11 oclock at noght pulled out sofa bed to discover no matress which the front desk faid to locate and ended up sleping on a camp bed after waking up with a pain in my back we were offered use of another room for our final night (move 3) i staged in the room with the king size bed and my friend went to sleep in the other room for her to return to my room at 2am unable to sleep due to excessive noise from air con unit although it was turned off. i wouldnt go back if i was paid to

When I checked in, I was asked to prepay for my stay. I stayed for 4 nights. I've never been asked by any hotels to prepay but they said because I was paying by cash, I had to prepay. The door did not open when we got to our room. I went back down and asked why our key wouldn't work. With eyes rolling, the front desk clerk said, "did you pull the handle up?" Duh...did we feel so ignorant or what? I've never really been to a hotel where you have to pull the handle up to open the door, it's always push down. The day before we were supposed to check out, I dialed 0 to make an arrangement for a shuttle service to the airport, which I specifically asked if available when I made the reservation, the front desk clerk said, "it's not available, I've worked here for 9 years we never offer shuttle service to the airport. I read in their folder that they offer transportation to the airport with prior arrangement. I took the folder down to the front desk and asked if I could talk to the manager. The person said, "I am the manager and no we don't offer shuttle service to the airport like I told you on the phone earlier." "Well, can you explain this?" I asked. She said the guest services makes the arrangement not us. Boy, was I very confused. I made a reasonable assumption that the front desk is also the guest services desk as in all the hotels I've stayed in. "Well," I said, "you should have refered me to your guest services instead of just saying you don't provide it and dropping the subject." She said, "You did not ask." Well, how am I suppose to know that front desk is not the guest service, no guest would know that. Get this, the guest services is to the left of the front desk, nothing but a 4 foot counter more like a hole in the wall, and appear to be one of those counters that sell timeshares. No one would ever guess that's their guest services. Anyway, the manager never lowered her voice, never apologized for poor customer service. She said, as we were walking away to their guest services counter, "it's your fault you did not ask the right question." I could have pulled her hair in fury but I held back. We asked for shuttle service and was told we had to get up at four and be picked up by five in the a.m. for us to make our 9 a.m. flight because the shuttle makes several stops. He then offered to get us a cab instead. My guess is the guest services get's a kick back from the cab company if they can stir their guest from using the shuttle and use their cab services instead. The facilities, the outside is pretty, the lobby is ok, the carpet in the hallways are new, but the carpet in the room is worn out. In our hallway, three nights out of four, there were kids playing floor hockey, slamming into our door and screaming. We called the front desk, and reported the noise, the management never did anything. We were simply expecting that they tell the kids or their parents to keep it down, but nothing. At one time, by the way, the elevator smelled like urine! Simply put.... THE MANAGEMENT OF THIS HOTEL STINKS, THEY DON'T CARE THAT THEY LACK TACT AND NEEDS CUSTOMER SERVICE SEMINAR OR SOMETHING.

we went there in december 2004 it was ok but it wasnt that good because they got our rooms mixed up eith someone elses and every thing was shut....

THE OUTSIDE LOOKS LIKE THE PICTURE AND THE INSIDE WAS PRETTY CLEAN.

The room was large, but just plain. The telephone service is not good. Costs even to make a local call. Onyl dial up access if you want to go online, with a huge cost. Housekeeping came in and cleaned but did't clean the coffee maker or leave more for the next day. Front desk people were not the friendliest.