Stay somewhere else - if you can
I stayed at this hotel because of a conference I was attending there. Good thing I didn't have to pay for this bill because I would have been very unhappy.
Everything is over-priced, from the room to the food to the parking.
The front desk staff wasn't friendly and uncooperative in providing a room I specifically asked for - one off the main level. One person at the desk actually got argumentative about it - nice customer service, right?
The room was small, without a refrigerator, tile in the bathroom was old and dingy, and the selection of television stations was terrible. Noises from outside and from other rooms were terrible - there must not be any insulation in these walls at all.
The wait staff were always in the right of way - they nearly ran people over in our conference - just get out of their way!!
The food served was so-so, the soda machine in our building area was out of order, the top-notch restaurant at the top of the tower was closed (we heard permanently because of structural problems) and the parking was outrageous ($18.00 per day).
For a hotel with the name of Hyatt, you'd think (and expect) better quality and customer service.
Worse for my wife and I - our personal credit card was being held for more than $1500 for the room and "other charges". This room was PREPAID by my company - why would my card be charged for that? The charges were not released for three business days - causing a problem for us while we were on a cruise to the Bahamas. At check-out time, I asked the manager about this and he said that was their standard practice. I asked him to clear these charges from my card, he called someone and supposedly did, I trusted him, and found out the charges were still assessed to my card for those three business days. Basically - he lied to me!!
I don't plan to return to this hotel and even if our conference is held there again in 2009 - I will stay elsewhere and take a taxi to and from the hotel. I refuse to spend money with people who don't treat customers with respect.
While I cannot speak for others in my conference - I will pass along to those of you reading this - that there were many complaints from people at our conference about this particular Hyatt hotel, the staff, and the lack of amenities. There were many complaints sent to our conference sponsors about not returning to this site - maybe they'll listen to us!