Marina Del Mar, Key Largo

The service here was terrible! When I called prior to arrival, they said they had wireless Internet and a cleaning staff. It was clear they had neither. When I questioned about the Internet, they had no knowledge of how it worked. After 2 days of asking and finally asked them if they were going to fix the problem or continuing to pacify me, they said for some reason, my room was the only room effected and continued to make ridiculous reasons as to the problem. They couldn't even answer the question when asked what they have tried to fix the problem. Upon arrival, i noticed the shower was broken. They did not send anyone up to fix it. After the first day, I decided to fix it myself. Between the sugar ants and the lack of cleaning service, which finally showed up the last day, I would not stay here again. It was clear that the staff had no vested interested in the success of this location. When I told the manager they were going to get a bad review, she just smiled and said," Have a good day." From one business owner to another, I recommend firing the entire staff and hiring a new one. No matter how nice a hotel is, it is only as good as the service from the staff.

Avoid this place at all costs. It may appear to be a good value, but once again, you get what you pay for. Actually, you don't even get that. Let me list the problems: 1. We were arriving late. I called ahead to make sure this was ok, an was assured that it would not be a problem. When we got there, there was nobody even working the desk and the lobby was locked. We were forced to wait outside on a cold and rainy night for approximately 20 minutes for somebody to casually stroll over from a neighboring hotel. 2. The bathroom was crawling with sugar ants and other insects. Mildew was visible on the sink and in the shower. 3. The remote control for the tv did not work. 4. WE DID NOT RECEIVE ANY MAID SERVICE DURING OUR ENTIRE STAY!! On the first day, we left the room early and were gone the whole day. We came back to the room as we left it. I called the front desk (somebody was actually there this time) and informed them. I was assured that this would not happen again. The next morning we receive a knock on the door at about 8:30 in the morning or earlier. NOW the maid decides to show up. I explain that we were still in the room, and the maid promised to come back later. She never did. I called the front desk again, and asked to speak to a manager. She called me later and tried some excuse about us having a pet in the room (we did not). I asked for them to at least send us some clean towels, which did eventually show up 5. The hotel is VERY noisy. There is a bar nearby, and patrons would come back to the hotel yelling and screaming at all hours. Now, I can handle some noise and a late night, but 4 in the morning is ridiculous. Then you get woken up before 8:00 by carpenters pounding on the roof and maids knocking on your door. The hotel has no security or any other staff to keep an eye on the property. 6. Finally, it was time to leave. I requested an early wake up call the night before. We wake up over an hour after the requested time, and realize that the call never came. I called the front desk for an explanation, and some kid mumbles an excuse about the clock being fast. The management has since told me that the calls are automated, so this was clearly a lie. We had to scramble to just barely make our flight, and now I am out nearly 100 bucks to the car rental firm as well. 7. Following this joy of a stay, I called the hotel management and politely explained the situation. I FINALLY received a half-hearted apology, and was put in touch with the property manager. He agreed that it was appropriate for the hotel to reimburse me for the money to the car rental firm, since it was a direct result of their failure on the wake-up call. He promised to call me back in 15 minutes, but never did. I called the next day, spoke to another manager, who assured me that the property manager would call. He did not. I have since called at least 4 times (this has been 2 weeks now). The cowardly property manager has refused to call back. In closing, I hope this gives you some idea of why you should avoid this pit. The management may smile to your face and promise good service, but as soon as you turn around they will ignore you. There are plenty of other places to stay throughout the Keys. Good Luck.

This hotel is an older run down Marina Hotel. When we first checked in the room smelled so bad like cigarettes we asked to be moved. We were moved to another room..didnt smell like cigarettes...but was dirty and nasty....Bed was about the only thing that was half way clean..(and the bedding),,,I will never stay there again........Spend the extra 50.00 and stay at a decent hotel..........

This hotel was clean and in short walking distance to many of the dive boats. I only stayed 1 day on my way to Key West. I had a morning dive and checked out before the dive. The desk clerk told me to come back after my dive and she would provide a shower area for us to shower. This was after I had checked out. I thought that was very nice. Only bad note is to avoid the next door restaurant Coconuts. It's overpriced!!

There was much confusion about the accommodations and the rate. I reserved (I thought) a one bedroom suite with a marina view - including a kitchen. We got a room with one bed and no kitchen. We were moved to an efficiency with a kitchen - (I thought) at no extra cost. Upon checking out I was billed extra for the upgrade. To be fair the staff was very good about making adjustments. Overall we did enjoy ourselves - it just was different than we expected - not much privacy. The weather was awesome and we ended up having very nice neighbors.

The hotel staff was nice and hotel was clean and had many amenities.Big pool and hot tub.Free breakfast and just a walk away from all the boats. We went out on Reef Roamer catamaran and had the best time. Reef Roamer took us to John Pennekamp state Park. Great Vacation

right near all the boats for fishing or diving. Good resturant.