Four Points by Sheraton Downtown, Orlando

my husband and i like everything about the 4points hotel.

Hotel needs an overhaul. Disgusting, dirty, and rooms/lobby/elevator/etc...looks like a cheap motel 6 in Vegas. Gives a 3 star hotel a bad rap. Not what I expected from Sheraton!

First off, this hotel is not suitable for business travelers because the internet connection keeps timing out and there is absolutely no meaningful support for this problem. The support that you are supposed to call simple responds by saying "this is the first we have heard of the problem" which is simply untrue because has been blogged about elswhere and other members of my group (in different rooms throughout the property) were also compalining directly to them while I was there. Before I arrived I spoke to a woman who worked on site at the property. She assured me that my room preferences would be fulfilled and that she had blocked a room off for me that met my preferences. When I arrived the front desk person reported there was no information in the computer about my room preference and I had to repeat the information all over again. Something that you don't have to do at Hilton and Marriot properties. Your preferences are remembered. Ok so this was not so bad except the woman at the front desk did not know who I spoke to even though I played the voice mail message for her. When I arrived in the wrong room I called the woman who assured me she was on site and worked (i.e. had an office) at the property. One might think that they would have asked around since I had the womans name, voice, and the like for them to hear. When I arrived in my room there was no fridge as I had explained I needed for my medication. You would think that would matter to them. I called the woman AGAIN and explained this. About an hour later they arrived with a fridge that was so filthy and smelled so bad you would be afraid of what you might catch from it. It is hard to fathom that a luxury hotel would not be sure things are clean for their guests. Each morning I was woken up by housekeeping knocking on my door repeatedly. I asked for a do not disturb sign and was advised that they did not have anymore. Hard to fathom a hotel could actually not have those for all their guests. The rooms were dirty and small. What else is there to say about that. The inept service continued throughout a three day stay. This was my second stay at a Sheraton property. I usually stay with Hilton and sometimes Marriot. I guess HIlton has me used to a different standard. So I have complained through their website and have yet to receive a meaningful response. I have emailed them a total of six times now. The response I do receive is that they will get back to me within 24 hours. Once I was told it would be five days, but that did not happen either. I was told my complaint was on 'high priority' I stayed there an complained since October 18 and it is now November 18. It is, therefore, hard to imagine what 'high priority' actually means.

THIS IS A GREAT PLACE IF YOU HAVE A BIG FAMALY I WOULDNT RECOMEND FOR A SMALL FAMILY. ITS FAR FROM THE PARKS BUT ITS REALLY CLEAN. ENJOY.