Sandpearl Resort, Clearwater Beach

Let me start by saying that our first part of our honeymoon was a 7D/6N Carnival Legend cruise to the "Exotic Western Caribbean". We were less than impressed! Sadly, we only had 4D/3N at the Sandpearl. Here's what made it amazing. We were a bit apprehensive of the type of service we would receive after we were let down by the cruise. We approached the front desk and were told that we had a room that overlooked the bay.  I'm not a shy person, so I asked if there was any way that we could be upgraded to an ocean front room and that this was the second half of our honeymoon.  Moments later she handed us our room key and stated that we were in a one bedroom oceanfront suite  The master bedroom had its own flat screen tv, king size bed, safe, ihome docking station and its very own balcony which was separate from the living room balcony.  The views from this room were just plain and simply spectacular.  The first night we stepped out of our room for a brief period of time to get some dinner.  When we arrived back to the room there was a red placemat on the counter with a note stating that there was a little something for us left in the refrigerator.  I opened the frig door and found a plate full of chocolate covered strawberries and written in chocolate they wrote "Happy Honeymoon" on the plate.  At night there is a turn down service for your bedroom.  They place a note along with 2 chocolates on your pillow.  They also then take the extra step to turn on some soft music on the ihome docking station.  Everyday you are there, you receive two bottles of water complimentary!! Imagine that, free water, now that's a concept.   Around the pool area, there are 2 hot tubs and these amazing cabanas that you can rent for like $30/day if I remember correctly.  They come with a full couch, chair, flat screen tv, ceiling fan and mini frig.  That would have been so sweet if my husband had some of his friends there and they wanted to watch some football while the girls hung out by the pool.  They are enclosed in if there is an afternoon shower while you hang out by the pool too.  Anyway, back to the pool.  On the back of the lounge chairs, they have these white flags that you raise up if you need any drinks or food brought to your chair!!!!!  You can drink, eat and swim without barely moving an inch.  The only thing missing would be a catheter to use so you don't have to go to the restroom. :)   Around sunset each night there is a signature drink that they make that you can get and they have a child ring the sunset bell.  The sunset, there's just no words to describe how beautiful the sunset is as it sets over the ocean.   Seriously, if I could do marketing for this resort, they would be booked year round with how passionate I feel about it. We plan on trying to vacation there each year on our anniversary.  The rate was over $100 LESS than our daily rate on the cruise ship.  The saddest thing for us was that we didn't stay there longer.  You will not be disappointed, they really treat you like royalty without breaking your bank.  I don't know where the Sandpearl gets their staff from, but they all need to be cloned and use to train others in the customer service industry.   One more final thing I wanted to mention (you've probably stopped reading at this point). The room service for in room food delivery is impeccable.  They will roll a cart into your room (it's like a small hot box) set your dining room table up with placemats, cloth napkins and even a flower on the center of the table before placing your food down.  We had to call one morning to complain about the taste of the V8 juice and you would have thought I was the Queen of Clearwater.  They apologized and then had the restaurant manager call our room within minutes to say how sorry she was and that they would be removing the charge off of our bill immediately.  Now that's what I call customer service!! 

I have stayed at the Sandpearl twice and absolutely loved everything about it both times. Can't wait to come back.

When we arrived we were greeted and treated very well...however once they had our credit card information we were on our own and treated unkindly when we needed something. The greeter offered to find out about a local restaurant for us and then failed to get back to us. Guess she forgot! There was never an attendant at the activity center for the entire 4-day stay. We asked the concierge to schedule a trip that they have in their daily activities and when we arrived at that destination... there had been no reservations made. Needless to say, the place was booked and we could not get in. The floor by the coffee pot had mildew on it from constant water spills and they had to come in and clean the floor so it would not smell so bad. The stains were still there and the smell! I expected so much more from this hotel. Great location....But Poor Hotel! Save money and find another hotel in the area.

A beautiful property in all aspects. The outstanding staff who remember you by name and your preferences was a real special aspect, wait staff remembering what you drink, at pool covering food as we had taken a beach walk so birds would not try to get to it, bellman opening doors and asking how your workout was, lots of hellos just as you are walking by, and asking if you enjoying ourselves, spa staff very competent and quality, very thoughtful and concienousess staff all the way around....pool is great, beaches are amazing, Rooms, beds, pillows, cleanliness are all outstanding. Cleanliness is meticulous... Can't wait for the next visit!!

FIRST OFF DELANO WAS GREAT WITH GETTING ME CHECKED IN GRACIOUSLY AND THE STAFF WAS GREAT! VERY RESPECTFUL AND NICE! I RECOMMEND TO EVERYONE!

I went there this past summer (the Summer of '09) on a company cnvention. Although the trip was paid for, if I were to have piad, it would have been a great value. Upon checkin, we were served champagne, which was a nice touch. We had a suit and thus face the Gulf directly! The beach is spectacular and you wont feel cramped or crowded. My only complait about the beech is that the umbrella covered chairs are not free and are not owned by the hotel. There are 2 main restaurants at the hotel One that is a burger bar joint, the other a formal dinner place. Overall a great experience with great friendly service.

We were waiting at the concierge desk (nobody was there) and the phone rang. A guy comes out from the back, puts one finger up to tell me to wait and answers the phone. He proceeds to have a 5 min conversation with someone else that is on staff as I am standing there waiting ON HIM. Also, sent an email to the restaurant and NEVER received a response back. I had to send ANOTHER email and contact someone else before they had the decency to write me back. It is the little things that make you a 4 Star resort and this establishment is lacking what it takes to make it 4 Stars. Pool is also VERY small and PACKED with kids running around with no supervision (by parents or staff). Footballs flying all over the place and someone got hit b/c of it. Kids also running around jumping into the pool splashing water all over the place. If you go to the pool rent a Cabana so you can actually relax.

We stayed at the Sandpearl Resort on Clearwater Beach, Florida from July 23 - 27, 2009. We were impressed with the resort's decor, grounds, facilities and environment, which are spectacularly beautiful. Clearwater Beach had been in great need of a resort and spa of this category for many years. Unfortunately, aside from the initial registration process, the service we experienced was seriously lacking. Most staff we encountered in all areas of the resort seemed rather aloof and uncaring about guests' needs and requests. For example, while at dinner at the beach grill, a family member requested candles because it was my birthday. In response to their request, the waiter simply stated "I don't think we have any" as he walked away. He did not even attempt to make our experience a pleasant one. That same lovely and clear night, we asked staff the reason why the bonfire was not lit but we were told there was a "possibility of rain". Despite our requests in light of the fact it was a birthday celebration, the same obsurd excuse was provided to us in an uncaring manner and without apology by a lady who claimed to be a manager. The bonfire was later lit after the beach bar /grill staff received several complaints from guests. Another example occured when at the beach bar /grill we observed a guest request a certain liquor. He was told by bar staff that they were out of it. When the guest complained and threatened to leave, the bartender pulled out the bottle the guest had requested claiming he had just found it. Yet another example of poor service was that the beach staff removes umbrellas at a certain time each day (much too early for summer) regardless of whether guests are still enjoying the beach. One day, we went to the water and returned to find our umbrellas gone. Moreover, one huge flaw is that there is no drink or food wait service directly on the beach requiring guests to get up and walk across the hot sand in order to get a drink or lunch at the grill. This is something we would have never expected at a hotel of this category and price, as we have never experienced this at any hotel we've stayed. We experienced poor service once again at the Caretta Restaurant bar one evening when staff decided to close the bar more that 15 minutes early. Guests were practically forced to guzzle down their drinks as the staff hastily turned the lights up and started closing down. There were at least 10 guests still at the bar and sitting at the surrounding tables. I had to leave my drink half full. In general, during our entire stay at the Sandpearl Resort we felt a sense of disinterest on the part of staff in making guests feel welcome. Most staff members we encountered gave the impression that they were not happy to serve guests and continuously provided minimal effort. The Sandpearl Resort promotes itself as an upscale resort, and the spa and hotel facilities as well as its decor and environment certainly match that description. However, if the Sandpearl expects to compete with the likes of The Ritz Carlton, for example, it is extremely important that all staff members receive additional, extensive guest services training and management should make service the utmost priority.

Built on the site of the former Clearwater Beach Hotel - the first hotel on Clearwater Beach. The Hunter family ( who owned and ran the CBH for years) and JMC came together and built this first class resort. The place is beautiful - the pool is awesome! WOW! WOW! WOW! The beach in front one of the best in the entire world.FACT. I see some reviews about service.... well I think that when you have a new place it takes awhile to develop the staff. I am sure this is improved. OR if you have an issue with any of the staff - the management want to know. I went to the bar Tates out back - and the drinks were kinda spendy. But good service and atmosphere. Never ate at the resort restaurant so no comment on the food. The fire pit out back at night on the beach is perfect! The artwork in the common areas and lobby - awesome! I found the staff to be nice. Of course I live here and I just wanted to check it out so I crashed the place. Wandered around... just made myself at home down at the pool. Worked on my tan for a few hours... nobody seemed to care or notice I was not a paying hotel guest. I looked at the rooms - nice! Really this is the nicest and most luxurious place to stay on Clearwater Beach - no question.

Just came back from a 4 night stay at the SandPearl. The hotel is very nice the second night into our stay the hot water went completely out very inconvient for the money you pay this is Bull. The morning we checked out the hot water went out again now im really ready to come home the good thing is we got refunded for the 2 days.