Exceeded Our Expectations!
While the rooms and facilities were elegant, clean and comfortable, it was the staff at the Fairmont Washington DC that made our weekend getaway worthy of five stars. From the moment we arrived, the professional yet friendly parking attendants and bellhops greeted us and once inside, the front desk staff offered water in the lobby and included our three-and-a-half year old in the check-in process by enlisting his help and explaining things of interest to a kid like the use of door keys, directions to the pool, evening room service suggestions, etc. It was cute, made it fun for him, and kept him well-behaved while in the lobby. The concierge provided maps, good insights and directions, and the housekeeping staff was attentive and thorough. All greeted us with a smile and hello when we approached or walked past. When a bathroom light went out, an engineer was up to look at it within minutes.
The location was perfect for us - close enough to walk to the sites, yet far enough to get us moving while on vacation. Easy to get to all of the typical tourist/family travel spots (mostly all of them have free admission in DC!) from the hotel. . .will happily return to this Fairmont when we get the chance. We wouldn't have changed a thing about our weekend stay!