The Spa At Norwich Inn, Norwich

This inn is so run down and ratty looking that we said that we couldn't stay there. The furniture in the lobby is so worn and dirty and the place smelled of cigarettes and the service was terrible.....we got back in our car and headed home.

The welcome we received upon arrival was warm and genuine. Our check in was a breeze, and food and drinks were great in Ascots Bar off the main lobby. I had a swedish massage, best ever, and I have massage monthly. My wife had a facial, and is raving about the experience, in fact, she buys the skincare product now for home care. We really enjoyed our stay, it is not inexpensive, but worth every single dollar. Can't wait to return in the spring!

I had been to the spa 12 years ago and remember it so fondly. At this visit, I found the rooms to be in need of a facelift. The rugs were discolored and the painting was chipped on the woodwork. There was a huge centipede in my bathroom. The spa is beautiful and I had an amazing facial. I also had a massage and scrub that were just average. The dining room was understaffed and the food was just average. It is a very expensive spa and was most likely filled but to me not worth the money and travel to return.

This place is moldy and smells!!!!!!!!!!!!!!!!!!!!!!

I just stayed there with my boyfriend this past weekend and I'm glad I didn't listen to the bad reviews about this hotel. I thought it was just fine. We were not going to just have a wkend at the spa. We only stayed there because Mohegan was booked and the spa is much cheaper than Mohegan ($250, compared to $480 on wkends). The Inn is only 1 mile away from the casino, which was great. The grounds were very pretty and our room was NOT musty at all, like the other reviews say. Our bed was a king size, very comfy and the room was very spacious. The bathroom was also very nice. The decor was slightly "old lady" for my taste, but I still thought it was nice... Country style decor. The people working there were also very friendly and helpful. We didn't eat there or use the spa, but as far as the rooms, grounds and location, I was very pleased and would definitely stay there again next time I'm going to the casino.

I checked into the Spa last Friday night at 11:30 pm for a relaxing weekend stay with my wife. Immediately upon entering my villa I smelled mold/mildew. Within a few minutes I was sneezing and having a reaction to the mold. I then went to the bathroom and noticed the floor was filthy. I looked closely at the walls in the villa and noticed wet spots and areas of sheetrock that were crumbling. I called the front desk and requested a different room. I was moved to another villa that was no better. It was 12:30 am when I decided it was too late to find another place and we ultimately went to bed. We were totally disgusted by the room and went to the front desk early the next morning having barely slept. I was advised there was no manager on duty until 2:00 pm and the desk attendant did not seem at all surprised when I recounted the overall experience. I checked out, went to the Mystic Marriot/ Red Door Spa and for $100 less a night was very satisfied. One final note. From the perspective of public perception, it does not make sense to have the three people behind the front desk each way in excess of 250 pounds. One does not immediately think of health and well being with such a first impression!

The huge prices would you think you were going to a four star resort...NOT Run down, shabby , lousy service food all add up to a really bad experience. PLEASE Dont make my mistake read the other reviews. I wish I had and it would have saved me a bundle. Its a mess .

the service was excellent, the villas cosy and welcoming, and the grounds were lovely. You can schedule as much as you like or just lay back and have a relaxing retreat. We are planning to go back next year and highly recommend it.

My daughter and I waited four months for an opening! This would make you believe that their service is so outstanding that the wait would be worth it! Sadly, we were not rewarded for our patience. Our "Spa Day" finally arrived and began with a call from the spa at 8:15 in the morning, yet no message was left! How unprofessional...I called them back only to be greeted with confusion as to why I had been called, and then left on hold way too long while they were trying to figure it out. In the end the reason for the call was to tell me that one of our two services had to be cancelled due to employee illness. I was empathetic yet, there was absolutely no effort made on the Spa's part to make up for it. We would have appreciated the smallest of gestures in an effort to promote superior customer service so we would feel valued. They offered us absolutely nothing... not even a complimentary drink. The check-in experience was chaotic, disorganized and rushed. There were so many people being directed to stand in line to be "issued" white robes I felt like we were a herd of cattle. The unspoken message behind the desk was "get em in get em out"... All staff members seemed to think that everyone had been there before and knew what came next, and where to go because they offered absolutely no direction, but it was our first time and instead of feeling welcomed & pampered we felt awkward and lost. I wasn't going to give up hope yet, because we had our facial to look forward to. We were told to wait in the "red chairs" until we were called. My 10:30-$113.00 facial did not begin until 10:45 and ended at 11:20! The esthetician talked and talked about her life the entire time. My skin was not analyzed, I was not asked permission to be extracted and my concern about feeling claustrophobic fell on deaf ears. The steps were cold and rushed. The professional should always take charge of the environment and the client's experience, keeping the client's needs as the priority at all times. The facial was such a waste of money that I might as well have just taken $113.00 in cash out of my checking account and used it to build a fire to toast marshmallows! As a professional esthetician of 17 years the most important thing I've learned in the spa business is the client may be booking "the service" but more than anything wants "the experience". That's what they remember and that's what keeps them coming back. If you truly want a memorable spa day & you don't want to waste your time and money, please take my advice and don't book it at The Norwich Inn & Spa.

My girlfriends and I went away for a girls weekend for relxation and pampering. What a treat. Spa services and attendents were excellent. I was pregnant with my last baby and the prenatal massage was the best ever. A true spa experience. Food was great as well. We are actually going back again this month. I recommend this spa to all my friends.