DoubleTree by Hilton Norwalk, Norwalk

Checked in just before midnight, moved all our cases into the room, settled in, put our daughter in bed, and then discovered the toilet didn't flush. We noticed the toilet hadn't been cleaned properly and now we understood why - I'm sure the hotel knew or should have known that it didn't work so we should never have been put in this room in the first place. Reception moved us to another room down the corridor, had to wake daughter up, closes cases etc and move to another room. Right outside the window of this room was the noisy air-conditioning machinery for the hotel, by this time its about 1am but couldn't sleep well with the noise outside. Generally the hotel is old/stale and unclean. When checking out there was confusion about the billing which I thought I had resolved with the reception desk. Later a new amount appeared on my credit card, I rang the hotel to resolve but was put on hold (international call) for a long time. I rang again and was told they were all busy. I finally spoke to someone and thought I had resolved the issue but (long story short and involving the credit card company) there was ongoing confusion that could have been resolved quickly had the hotel had a minimum level of competence and communication skills in the first instance. When you check out of a hotel you expect that is the end of it and certainly don't expect calls a month later chasing down more money. My experience was the hotel was very keen to get money off me but couldn't care a damn about my check-in experiences or the inconvenience of having to move room or their own complicity in the billing errors. Normally I wouldn't comment, however this stay came on the back of another bad experience at the Hilton Garden Inn Tribeca in NYC so I think Hilton is losing it and Doubltree in Nowalk in particular is best avoided.

Junk in drawers from last guest (beer cans), A/C not working for 3 days, soda machine and ice machines not working, didn't pick up phone at front desk, stains on sheets.

Stayed here last night. Came in around 7 to check and first they give me a room that is already occupied, second they give me a room that smells like mildew and has monster dryers in the common way and finally the cost of food at the restaruant was outrageous....for a kids meal, $15.00. Something tells me that this was a poor investment on my behalf

IF YOU ARE EVER IN NEED OF EXPERIENCEING WHAT IT MAY HAVE BEEN LIKE TO RESIDE AT A LOWER EASTSIDE FLOP-HOUSE, BOOK A ROOM AT THE DOUBLETREE HOTEL IN NORWALK, CT. WHOLLY EXPERIENTIAL – LESS THE CHICKEN WIRE AND BOTTLE OF THUNDERBIRD. JUST DEMOLISH THIS PETRI DISH, DISEASE RIDDEN MOLD FACTORY AND BUILD A STARBUCKS... TIP: BRING PLENTY OF DISINFECTANT, SHOWER SHOES AND A SLEEPING BAG. BETTER YET, SLEEP IN YOUR CAR AND POCKET THE $100…

I called the hotel directly but was connected to central reservations. I had a hard time and disconnect from the reservatioist before I could ask for an email confirmation. I had to call back 3 times to get someone to clear it up. Upon arriving the front desk had none of my specifications:no smoking, upper floor, and facing away from thruway. They did accomodate me and stuck me by the elevator and ice machine so I requested a move and got a decent location. Beware upon express check out. The price agreed upon and initialed at check-in was different than what they tried to charge me on the paper they slip under the door. I went to the desk and was given a song and dance about the average room rate and then told them I want the initialed rate we agreed upon. I felt like they were there to just get by and almost take advantage.

The clerk who checked us in was very nice, we were in town for a wedding. However, every time we tried to eat in the attached restaurant it was a huge ISSUE for the staff. I waited for 30 minutes to be waited on, only to be told that they were no longer serving breakfast (or any food). For lunch we waited and waited and waited. When the bill came, it was completely wrong, orders mixed together that should have been seperate - it couldn't have been more difficult.