Never have had such a bad experience
By A Yahoo! Contributor, 7/6/10
We drove to Colorado Springs and called at 5pm from the road to indicate that we would be checking in late (@11pm). The main operator made note of the detail and stated that everything would be fine as we had a confirmed reservation for a king size bed room (non-smoking). Upon arrival, parking was difficult at best as there was an EMT event going on down the street. We checked in at 11pm. At 11:30, I called the front desk to notify them that the bed was a double instead of the king (which was confirmed at that rate). Upon calling the front desk, the female attendant lacked apathy and simply stated that she would adjust our rate acoordingly. I then stated that she would need to adjust the rate to match the Hotel 6 down the road as the room was extremely outdated (top floor) with rust on the noisy fan and a bathroom that rivaled the size of a cruise ship lavatory. I then stated that since the Antlers did not follow through on their obligation to fill our king size bed request that we would be able to cancel our reservation for the following night without penalty. She said yes. I then hung up. A few moments later, I decided to walk down to the front desk (midnight at this point) to see if there were any other available rooms as the smell in ours was distasteful. I was met with an older gentleman who then changed our room to the 3rd floor. I immediately took the key and walked up to the room to check it out. It was a smoking room. I then had to go back down to the front desk to get back our old room as respiratory ailments prevent either my husband or myself from sleeping in a smoking room. He then changed our room key back and lowered our rate from $150 to $130. As it was 12:30am at this point, there was no alternative for us but to simply try to sleep there for the night.
We have never had such a bad expereience at any hotel anywhere in the world. We previously stayed at the Broadmoor but thought we would give the Antlers a chance for this trip. It was a complete mistake. We will not visit this hotel ever again and recommend that nobody else does either. We will be telling all of our family and friends not to visit this establishment in the future.