The Oaks At Ojai, Ojai

We are in the process of booking our 7th visit to the Oaks. Equi-distance from the East Coast and Alaska. Staff is great; you can't believe the amount of food you can eat on the low cal menu. Fun, varied exercises and multiple ways to enjoy the beautiful setting at the foot of the hills. Have been to other spas. This is a terrific value.

This place is horrible. They misrepresented the layout of the accommodations. "Shared bathroom" means you don't have one but you have to walk through someone else's private room to use a tiny facility. Their solution? Try to have me room with a woman who had just recovered from pneumonia and had not gotten over the poison oak she had contracted. I said I would use the sanctuary to shower public washrooms. They failed to mention that the sanctuary becomes co-ed after 7 pm. They also did not provide me with the dietary needs I requested prior to arriving. This place is treated like a glorified dorm with an owner who would not provide a refund when I was working with the manager on a solution. Do not go near this place unless going with a friend you can book with and you are middle aged who wants to remember this place because you were there before.

The floors creek, doors difficult to shut/open, rooms way too small--exercise room carpet dirty and instructor with english accent with mico and loud music impossible to hear, dining area's reminded me of nursing homes--dinner's were a surprise, they were good, but breakfast-oh no---no fresh flowers, nothing really "pretty" to look at--all so very depressing. They need to brighten the decor. And find another place for the work-out eupipment instead of that hall way. I truly was looking forward to our visit and never have I been so disapointed in a place. It is a very"tired" place.

The Oaks sent out a confirm for a 2-person day spa package my sister won from a fundraiser. We were so pleased when we received written confirmation that we were getting a comped overnight room plus 3 meals. After booking my flight and taking a day off for our spa overnight, my sister and I arrived, only to find out that The Oaks made a mistake. We spoke with Dora, the manager on call. Not only did Dora try to blame the mistake on us, but she did not even try to accomodate us. As we arrived at 12:00, missing morning hikes and classes, we had to fight with Dora to be able to use facilities the following morning. We almost booked a room at a hotel down the street, until Dora would let us book a room. The Oaks is a very no frills place, but very pleasant. With the exception of the manager on call, everyone else was very friendly and accomodating, even apologetic about the manager. Although I left a message and wrote a letter to the owner and general manager, no one has gotten back to me, and it's been over a week. Beware, the administration at The Oaks doesn't seem to be trained in customer service.

I went to the oaks once before and have already planned my second stay. The meals are sometimes repetitive but you will lose weight if you stick to their meals. The classes were lovely especially the stretch yoga class.

It is set in a lovely mountain valley and provides all that a spa should for far less than the "high priced spread". I always lose weight, tighten up and feel renewed. Lots of activities in the town and at the spa Linda Demarco Los Angeles

Hey!! There iks something wrong with the overall experience stars. We put excellent and it is showing hated?? What is up with your web page??? Always things are too expensive!!! But my wife and I went to have a fun time. The Spa means to us??? The Spa!!!! My wife and I had both a massage. My wife and I are both massage therapist. We both owrk hard 6 days a week ourselves. We needed someone to pamper us. I snored through my massage. I guess that means good!!! My wife fell a sleep also during the massage. That meant good for her as well. We like the rooms. We had a woorl pool that we could sit together and drink some wine. We ended up massaging ourselves again in the room. This meant all good to us. The ground were all beautifull. For the one that complained about the bike ride thing!!!! This place has people ready to go for the massage. Once they are given a schedule the is the massage therapist bread and butter. They charge you for the massage if you did not show up. Was proper. You don't have a business like this, so you would not know. It is call making up your mind. Why go for a bike ride?? Over a massage at a spa??? That is one of the whole points of going. Just forget the prices for once and go and enjoy yourselves. My wife and I did!!!

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Overall loved the Oaks. However, in the end I could see that they were not about servicing their customer. I was one hour shy of the appropriate time in cancelling a massage. I wanted to take a bike ride instead. The bike ride it turned out that I wanted could only be at that same hour and not available again in my four day stay. I spoke with the Oaks manager (recently hired from NY) and she abrasively and without apology told me that I would be charged for the message and that I could not reschedule the message for another time. I chose to miss the bike ride but in the end I thought it was handled badly.

This was my third visit and I enjoyed it so much. The food is great! The exercise programs are wonderful and best of all, I lost weight and inches! Great location, I didn't feel isolated or stuck in the middle of nowhere. It was nice to walk through this quaint little town and do some shopping. I can't wait to go back! Susan Wilson