Missing pillows ...
We wish we could recommend the Sunset Inn in Pacific Grove. It's been completely renovated and has big, modern rooms and nice amenities like Jacuzzi tubs, huge flatscreen TVs, and fireplaces. It was quiet and close to the ocean and the center of town. It was spacious enough that there was plenty of room for our 15-month-old son's travel crib, and he loved the big bathtub. And for the price, it was great.
We had a really good time in Pacific Grove and Monterey, but our little vacation bubble was popped when the hotel manager, Barbara, accused us of stealing three pillows from the room. She didn't ask, "Hey, do you know what happened to the pillows in the room?" She didn't give us the benefit of the doubt. No, instead, she told us that three pillows were missing from the room and she put a $150 hold on our credit card and accused us of stealing pillows.
There was only one “regular” pillow in the room when we checked in -- and it was in the closet, not on the bed. The bed was covered with decorative pillows that matched the bed spread, and my wife and I slept on the decorative pillows. Because the room was otherwise clean and in order, we just assumed those were the pillows we were supposed to use. That's what they provided, so that's what we slept on – the gross, decorative pillows that probably get washed once a year along with the bedspread.
Now, why anyone would steal three cheap, standard-issue motel pillows -- the kind that don't give your head and neck any support, the ones teeming with dust mites and dandruff, the kind that someone’s grandpa with psoriasis has slept on, the ones that people stick between their knees to relieve their sciatica -- is beyond me.
We were pretty upset that we were getting charged $150 for three, saggy, mite-ridden pillows that the maids had obviously forgotten to put in the room. I really shouldn't have cussed, but I was really angry. Nor should my wife have started crying, but she was really upset. The emotion got a wee bit out of hand. Maybe it was because Barbara, the manager, was mocking us as being idiots to have not known that three more pillows should have been in the room. She rolled her eyes when we explained that we slept on the decorative pillows. We even offered to let her to inspect our car, but she wouldn't hear of it and threatened to call the police.
Ten minutes after we left, she called our cell phone and said something about the "inconvenience," and six days later, the $150 hold was taken off of our credit card. I think if you're going to run a hotel, you have to treat the guests a little better. There was no explanation about the missing pillows or why we were no longer suspected pillow thieves.
So, we can recommend Sunset Inn for just about everything except for the management.
Oh, and make sure you count the pillows when you check into your room.