Sunset Tower Hotel, West Hollywood

I travel as part of my job. Generally I try to stay in nice hotels because I am going to be there for a week at a time and I want to be pampered. The Sunset Tower was in a perfect location for me and looked very nice. It even came highly recommended. Over the years I have dealt with some of the nicest and some of the worst hotel personnel imaginable. The people at the Sunset Tower rank as the worst I have seen in many years. They are the type you might expect in a Motel 6, not a 4 star hotel. I had a simple problem with the cleaning of my room and after noting it the first night it was not handled by the housekeeper. After I asked about it again on the second day of my stay and it was still not handled, I asked to talk to the head of housekeeping. A woman named Vera Meserve (sp?) called my room while I was out. When I called her back later that day, she said "my staff would never act that way" and then when I tried to explain further she said "whatever" and hung up on me. I called the switchboard and asked for the Hotel Manager. I was transferred to the executive offices and again asked to speak to the Hotel Manager. The woman who answered, Naomi?, the secretary I believe, said she was not at liberty to give me the Hotel Managers name and would I care to leave a message. I told her what had happened and she said that she would pass it along to the Hotel Manager and that once he investigated the matter, if he felt it was a worthwhile complaint he would get back with me. I stayed at the Sunset Tower two additional days and I never heard from him. For $300 per night this was not the level of service and accommodation I was expecting. It is one thing to have one employee who is makes a mistake and then fixes it or even one employee who is rude, we all have bad days, but to have a culture built on rude behavior from top to bottom is outrageous to me. It took me two months to calm down enough to write this review. Suffice to say I will never stay in that hotel again and neither will any of my employees

If you want to stay up all night long listening to loud music from events stay at the Sunset Tower Hotel in West Hollywood. I made the mistake of staying there once and I will never do it again! They played loud music every night I was there, I called the front desk asking them to turn down the music and I was told the "event" would be done in an hour I should just wait! What poor service! Never again!

My wife and I just returned to Connecticut after a three-day stay at the Sunset Tower while we visited our daughter. It was wonderful in every way. Our room was elegant and quiet (we were given a free upgrade), the staff was friendly and very professional, the Terrace was the perfect California setting for breakfast and lunch, and the location was perfect for our purposes. We will definitely go back.

The week I spent in LA, I stayed in Sunset Tower Hotel and loved it. The rooms were beautifully comfortable as in beautiful and cumfy:) My husband enjoyed it too. He keeps asking when to go back.

I travel as part of my job. Generally I try to stay in nice hotels because I am going to be there for a week at a time and I want to be pampered. The Sunset Tower was in a perfect location for me and looked very nice. It even came highly recommended. Over the years I have dealt with some of the nicest and some of the worst hotel personnel imaginable. The people at the Sunset Tower rank as the worst I have seen in many years. They are the type you might expect in a Motel 6, not a 4 star hotel. I had a simple problem with the cleaning of my room and after noting it the first night it was not handled by the housekeeper. After I asked about it again on the second day of my stay and it was still not handled, I asked to talk to the head of housekeeping. A woman named Vera Meserve (sp?) called my room while I was out. When I called her back later that day, she said "my staff would never act that way" and then when I tried to explain further she said "whatever" and hung up on me. I called the switchboard and asked for the Hotel Manager. I was transferred to the executive offices and again asked to speak to the Hotel Manager. The woman who answered, Naomi?, the secretary I believe, said she was not at liberty to give me the Hotel Managers name and would I care to leave a message. I told her what had happened and she said that she would pass it along to the Hotel Manager and that once he investigated the matter, if he felt it was a worthwhile complaint he would get back with me. I stayed at the Sunset Tower two additional days and I never heard from him. For $300 per night this was not the level of service and accommodation I was expecting. It is one thing to have one employee who is makes a mistake and then fixes it or even one employee who is rude, we all have bad days, but to have a culture built on rude behavior from top to bottom is outrageous to me. It took me two months to calm down enough to write this review. Suffice to say I will never stay in that hotel again and neither will any of my employees.

Didn't have any problems, the price was affordable considering the other options in town, and the service was friendly. Overall, a good experience and I can say that next time I am in town I will be staying here again.

I have just come back from a 4 night stay at the Sunset Tower hotel with my boyfriend and we absolutely loved it. The staff were incredibly friendly and helpful and were so knowlegable in the local area. The hotel has a great ambience. It manages to mix old school feeling glamour with modern. The views from the pool area across LA were just stunning. The rooms were immaculate and I loved the fresh cookies that were delivered to our room each night...yum!! As first time visitors to LA- the hotel was in a perfect location. It was close by to the Hollywood attractions such as the Kodak theatre and the hotel offered a comp town car service and dropped up off there. There were shops and restuarants within a strolling distance and some great bars nearby. We ate in the hotel and had a great meal. Fantastic food with my partner saying it was the best steak he'd ever had...which is a pretty big call. Overall an excellent stay in a hotel to wich I'd defintely return!

Newly renovated, this landmark 15-story building was designed by architect Leland Bryant in 1929, serving as a residence for everyone from Errol Flynn, Claudette Colbert, John Wayne, Elizabeth Taylor, Frank Sinatra, Marilyn Monroe, and Howard Hughes. With its chic restaurant, fabulous spa, and unrivaled views of Los Angeles, the exceptional environment of the Sunset Tower Hotel offers its guests every comfort

We ate at the Tower Bar on Saturday (3/8/08) and were extremely disappointed. It had been a year or two since we last went there, after service was terrible on two different occasions. We'd hoped things had changed, but alas no. Despite being told it was a special occasion during the reservation process, we ended up at an "added" table that was clearly not part of the floor plan. Had anyone in our party been the slightest bit overweight, we wouldn't have even fit into the cramped (and weird) space. Things got worse as we waited 20 minutes for someone (anyone!) to come by and take a drink order. Our waiter (who finally made an appearance around minute 30) was clearly flustered and not on top of his game. We had to ask for several things twice and never had simple things like refilling of water glasses or pouring of wine taken care of. Add to that, the food was less than pedestrian and quite salty. The crab lump's special ingredient was Dijon mustard, which clearly didn't enhance anything. The steak salad entree had stale "sugar coated walnuts" and the short ribs were overcooked and (tasted like they'd been) soaked in salt. All at prices that are ridiculous given the quality (or lack thereof) of the food. The room itself? Beautiful. The pianist and guitarist? Grand. The service, food and rest of the bunch? Horrific. Run, don't walk, as fast as you can from this wallet/tourist trap on the Sunset Strip. What a waste of time, energy, money and special occasion.

The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.