THIS PLACE SUCKS.
If you are considering getting married at Lake San Marcos “Resort”… DON’T DO IT!!! Believe me, you will regret it. My beloved and I recently got married there, and the service that the “resort” provided was nothing short of nightmarish. Although my parents are homeowners in the Lake San Marcos community, the resort took advantage of us at every possible opportunity. I could go on for days…
Accommodations:
In January, the wedding coordinator at this so-called “resort” quoted us a blocked rate of $99 per standard room. 10 days later, the Red Cross blocked 100 rooms in the hotel, leaving us only 8 rooms to reserve for our guests, most of which were smoking. The hotel would also no longer honor its original rate, and raised it to $129! The wedding coordinator assured me that more rooms would be released and made available to our guests one month before the wedding. However, when 40 more rooms were, in fact released, the hotel demanded a nightly rate of $250!!!!
And this hotel is a DUMP. It is a Motel 6 on the water. The air conditioner in one of our guests’ room was broken, and it was about 90 degrees outside. There was a leak in the ceiling of another. When one guest arrived, she discovered that the sheets on the bed were a size too small.
When she requested service, a hotel employee went to her room to drop off a set of sheets. When she requested that he actually make the bed, he replied that he was off the clock, but if she didn’t tell anyone, he would help her. He was afraid of being reprimanded for providing quality service to a guest. It is the type of backward attitude that permeates the place.
Professionalism: The staff of Lake San Marcos Resort is the most incompetent, unprofessional, and negative that I have ever encountered. A culture of unprofessionalism pervades the place from the bottom down. The new “wedding coordinator” was negative from the beginning. She has horrible communications skills, she doesn’t show up for meetings on time, and she is very fake in her demeanor. She doesn’t listen when you are speaking to her, and her answer to your every request is either “no, you can’t do that,” or “that will cost you extra.” Every family member of mine who interacted with her had a very negative experience.
For example, the resort charges $1,500 for the use of the reception room, and it includes set up and break down, amongst other things. We hired an outside caterer. Never did the wedding coordinator, or her predecessor, EVER mention that we were required to hire additional staff to “scrape the plates” and clean up the dishes. However, during the middle of the reception, she began badgering my caterer about whether or not she was going to have her staff scrape the plates. My caterer rightfully asserted that it was not her responsibility, as the plates and everything else belonged to the resort. The wedding coordinator proceeded to argue with my caterer, and then my mother, telling her that she should have our guests scrape their plates into a trash can when they were finished eating!!! My mother refused. Well… when we were ON OUR HONEYMOON, the wedding coordinator wrote me an email to “congratulate” us on our wedding and let us know that she had charged an additional $400 to my credit card for clean-up of the dishes. She made sure to clarify that she was going to charge us $800, but that she was “helping us out.” Oh yeah – they also charged us $149 for a room that a family member had booked and not used. There’s nothing like being robbed of $550 when you’re on your honeymoon.
Our “Honeymoon Suite”: I confirmed that we had a mini-suite reserved on our wedding night on at least three occasions. When we went to check in on the day of our wedding, however, the front desk staff said that no room had been assigned to us! They eventually worked that issue out, but completely failed on another. Again, I could go on and on… You get the picture. Don’t do it. You will regret it!