Beware of reservation errors!
By A Yahoo! Contributor, 9/21/10
I booked a stay at the Hotel Nikko from 7/22(Thurs) to 7/26(Mon) for my sister's wedding. As I live in New Jersey, I booked the trip to coincide with my flights. When we arrived at the hotel to check-in, the hotel said that our reservation indicated we were staying until Sunday. We informed them that we had booked a room from Thursday to Monday. After spending time confirming that the hotel had made an error and that we would receive the wedding group discount rate for our room, we thought the issue was resolved. When we checked out on Monday, we confirmed that the charges were correct. After we returned home, we found an extra charge other than the bill we had approved. We asked the hotel about the charge and were told it was a "no show" fee for failing to check-in on Tues since our reservation showed Tues-Sun. ??? We explained that the hotel had made a mistake (AGAIN) but they refused to refund the charge. Do not stay here unless you want to pay more than you bargained for!