DoubleTree by Hilton Claremont, Claremont

I like staying here, my wife and I use it as a getaway spot (from the 3 kids). The price is a little high, but the staff is accommodating, the pool and grounds are lovely and the beds are fantastic. For out-of-towners, it is close to wonderful downtown Claremont and offers easy access to restaurants and shopping. The Spa on the property is also quite nice.

I traveled to Claremont, CA on business, and was booked into this hotel by the host of my visit. While the appearance of the hotel and room were fine, the trouble began shortly after getting to my room. I did not have a properly functioning toilet for the entirety of my stay - that would be three days & two nights!! I discovered the problem right after getting into my room - toilet would not flush & would fill up like it was about to overflow, so I did not unpack, thinking I might need to change rooms. Multiple calls to the front desk finally got someone up to the room who plunged the toilet quickly and left. Fine, but that still didn't fix the problem. Again, calls to the front desk brought up the "engineer" who acknowledged there was some kind of deeper problem, replaced some parts and left. After assurances it would be fine, I unpacked and attempted to get some work done. Still the problem was not fixed, but too bad the engineer was already off duty at 11pm. I had much work to do, and the distraction of worrying, "Will I be able to use my bathroom without waste going all over my floor?" distracted me greatly. On my way out in the a.m. to my day full of meetings I told the front desk it was STILL a problem/not working, and was assured it would be fixed completely by the time I got back. After dinner with my hosts and a visit to a friend, I returned around 11pm, and found my bathroom STILL not fixed. The next morning I went downstairs to print my boarding passes and informed the front desk it still wasn't fixed. As I was explaining my problem, the big woman with dark brown lipstick actually put her hand up to me to cut me off! She turned away and made a call, then proceeded to question me with no concern or sympathy "Didn't the engineer EXPLAIN to you that you need to hold the handle down?" Um, no. This was not an issue of jiggling a handle, this was an issue of a non-flushing toilet filling up with waste and nearly spilling over the bowl every time the toilet was used. They called the engineer, who offered to look again. To top it off, at this point, I was finally offered to change my room with one hour to check out. Unbelievable! Why I was not able to do this right at the beginning, I have no idea, the hotel was obviously not full, so it was not a question of there being another room. I was in a rush to leave, but I regret not demanding a manager to express how dissatisfied I was with the entire experience, and how rude the front desk person was. I did not pay for the room, but will forward these details to my host, so perhaps they will consider booking elsewhere when they have people fly in for business. I will also CC this letter to the hotel. Watch out if they try to put you in Building #4, and if you have any trouble, do not be patient and good-natured like me, demand a change of room and don't give up until you get it. I travel frequently, and have stayed in hotels from rural China to Europe, and this was by far the worst and most frustrating hotel experience I have ever had.

I think I never slept better! It was peaceful and lovely. Something unique: My room had an chiseled-design opaque door into the bathroom (last time I experienced that was at the Princeville on Kauai) which gave a lovely feeling of serenity while in the tub! Since the renovation of the hotel and rooms, I would definitely recommend this hotel while staying in Claremont.

I was quite impressed with the Claremont Inn. My room was freshly remodeled and the bed was very comfortable with plenty of pillows. Our group was also impressed with the on-site restaurant. Not only was the bartending and wait staff friendly and accommodating but everything we tried from the menu was to our liking, something crucial for guests like myself that didn't have a rental car. The pool was spa like with pillowed teak furniture, fresh towels on evey chair and plenty of room to lounge which was a great distraction for those long warm days. Over all my four day stay at Claremont was a pleasure and I would recommend it to anyone visiting the area.

the hotel was in bad shape. the room had wallpaper peeling and dirty drapes. the food was good though.! the pool was good. i wouldn't stay there!

While the television sets might be from that era (no remote, limited channels), the stay is anything but pleasant. Rooms are small and need refurbishing. Climate control is iffy at best. Most rooms need repair - mine needed a working patio door lock! Management seems uninterested in guest comfort; some employees try to be helpful but with little result. The best thing going for the Claremont Inn is its proximity to the Claremont Colleges and the lovely grounds. Once you step inside it's one disappointment after another.

If you need to be in Claremont California, this is very convenient. You can walk to many locations. Hate to say, pretty average otherwise. But staff is helpful. Pool is fun. You won't be blown away, but it's nice.

i like the friendly staff & morning breakfast buffet. some rooms have been redone and it would be good it they could redo more rooms. hotel atmosphere is pleasant.

Good service, fair price for the community, but the place needs to upgraded and refurbished.

Stayed here because it is walking distance of college. Felt like a third world hotel. Nice grounds and could be just lovely. But upkeep is poor and staff uninterested. No breakfast or coffee service. really disappointing and must survive only because it is the only place to stay in the actual town for parents coming for college events.