Four Points by Sheraton Ventura Harbor Resort, Ventura

I got the worst service I can recall in living memory at this hotel. Five potential charges (totaling $380) showed up in my bank account when my room had been provided free by a friend. The desk staff who assisted me not only blamed her colleague, but never explained exactly what these amounts of money were, or whether they would all be removed from my account. She then refused to accept responsibility or apologize on behalf of the hotel for their mistake. I then spoke to a manager, who merely repeated the same unhelpful information. To that, I was greatly disappointed and asked for the desk staff to reprimanded for her unsatisfactory customer service. Next thing I knew I was approach by the general manager and ask to leave. He claimed that I had harassed his desk staff, he called me a pejorative name, and he accused me of being sexist. I was utterly shocked and amazed by what I was hearing and I was dumbstruck by the general manager's lack of professionalism. For the life of me, I couldn't believe that I was being asked to leave when I was the one who was receiving bad service. I may have been direct in seeking satisfaction for my problem, but in no way was I how he described me. I guess this is just another case, in the extreme, where the customer isn't right anymore.

The staff tried very hard to make our stay a pleasant one, the management, especially. Nice room, comfortable beds, nicely landscaped, convenient location. Look forward to staying there again...

During my stay at this hotel I found a wet spot in the middle of my bed. My sheets were soaked through as if someone who stayed in my room the night before WET THE BED and the maids must have just poored some cleaner over it, and made the bed. The cleaner soaked through my sheets and my bed was wet. I called to ask for a reduced rate and the best they could give me for a pee bed was 2$26 off!!! Ridiculous if you ask me. Its not the best place to stay there... I would probably look somewhere else.

If you're used to the average Sheraton Hotel's standards, you'll be greatly disappointed on this one. This may be a two star hotel, but definitely not a three star. There was no staff to help with our luggage. The room was fairly clean, but the comforter had some dirty spots on it; there was a small refrigerator, which was a plus, but, overall, neither the staff, nor the room, nor the view (of a parking lot) was very pleasant. The only thing I liked was the enclosed jacuzzi, which was fairly large. However, I would not go back to this hotel, especially since there are other hotels nearby much nicer and with similar rates. M.A. from Los Angeles, CA

FOOD: The hotel restaurant serves low to moderate quality food for approximately $20 per plate. However, there is a pretty nice variety of restaurants surrounding the hotel. ELECTRICITY: You have to insert your hotel room key into a slot in your room in order to obtain electricity. This made the otherwise nice, clean looking room, seem a bit classless. GROUP ROOM RESERVATION: I made reservations with a group of 16 people, and our reserved rooms were randomly scattered throughout the hotel, making it quite inconvenient to meet. The conference room reserved for our group was a great distance from many of our rooms. This group reservation was unorganized and poorly planned. DOUBLE-BOOKED ROOM: One of my colleagues arrived back at his room after a group meeting, only to discover that there was another couple in his room, with his belongings. His room had been double-booked, allowing two complete strangers access to his personal belongings, as well as causing him great embarrassment. BAR SERVICE: The hotel bar closes at 11:00 p.m. When my group asked the bartender for a recommendation of where to go, she told us that it was only a 10-minute walk down the harbor to several open bars and restaurants. After walking down the harbor for approximately 45 minutes, we found the bars and restaurants, which had all been closed since 10:00 p.m. This is apparently no place for nightlife. SHUTTLE SERVICE: After walking a great distance at the recommendation of the hotel, and wanted a ride back to our rooms. We called the hotel for shuttle service, and the representative at the front desk said that he could not find the keys to the shuttle, and would not be able to pick us up. We requested that he call us a taxi, which never arrived. MAID SERVICE: Maid service did not arrive until 2:45 p.m. CHECK-OUT: To top it all off, the front desk was unable to present me with a receipt of the charges to my card.

the room had a bad odor, the carpet was dirty, the sheets were stained, and the air conditioning did not work. The advertisment said the rooms were recently upgraded, but this part of the hotel was not. Not at all what we expected.

We found the room to be quite nice--the bed was very comfy and the view terrific. The staff were extremely accommodating and responsive. I do wish that they'd provide a fridge (it was a $10 extra charge that we chose to not use). I also hope that they upgrade the fitness room, where we found some of the equipment to be broken. Overall, I'd highly recommend this hotel, and am looking forward to going back.

We booked this hotel via Priceline.com and were surprised at how nice it is. The hotel was really clean and the front desk staff was friendly and helpful. The room was big and had a gorgeous view of the harbor. The energy-saving method of having to stick your room key in the wall to turn on lights is a great idea and should be in all hotels. The bathroom was a good size. Free wireless Internet made us both happy with our laptops. We checked in late and left early, but we hope to stay here longer the next time.

This hotel and location is a little known secret!We travel 8-10 monthes out of the year to destinations all over the USA and also Europe.This is a fantastic deal for the money!!

No problems, everything ok but nothing extraordinary. Wireless Internet access was useful.