Beware
By A Yahoo! Contributor, 5/11/08
After making reservations for two nights at Thunderbird Lodge three months in advance, and confirming the reservations before leaving home, upon check-in my reservations were incorrect. I had specified 2 beds, but only one was provided. This was inappropriate and my objection was made known. I was told by the surley, rude male desk clerk that nothing could be done. Consequently our tour of Canyon de Chelly, also booked in advance, had to be canceled as well.