Very dissappointing
By A Yahoo! Contributor, 7/6/10
Checked in on Sunday, July 4, and parking was hellish with mobs of people everywhere. There's no WiFi fyi and our room smelled like stale smoke, but otherwise was clean.
We immediately got ready to head to the pool, and because we were in a building on the opposite end from the large pools we dialed 15 for a pickup. They said they would be there right away, which turned into never, so we walked to the pool. Once inside there were crowds of people and no available seats, so we waited for some lounge chairs to vacate. It took well over 45 minutes for any server to approach us, and after ordering our drinks it took almost an hour to actaully receive them. As the server dropped off the drinks we immediately ordered more and two baskets of wings and one basket of frys for three of us. An HOUR later the server dropped off the drinks with no food. We reminded the server about our food to which he responded "someone else must've taken it." He put the order back in and brought the wings 20 minutes later, but no frys. It took 15 more minutes for the frys to come, although the wings had frys with them so I know the server just forgot that part of the order. After not wanting to deal with our server any more I went to the bar to order some drinks and the female bartender completely ignored me helping gentelman on each side of me and passing by me multiple times to help others, when one of the men, a stranger to me, had to tell the bartender to help me.
The breakfast buffet left little to be desired with mediocre food and non-attentive service, and had the Head Honchos of Hilton eaten here it definitely would NOT have been up to standard. We ended up spending three times the cost of our room in extras that were well below Hilton standards, and as a Hilton Rewards member I would not stay here again based on the service alone.