How far will freedom erode?!
By A Yahoo! Contributor, 8/6/05
My sister (a non-smoker) and I traveled from GA to CA, staying at 4 star hotels (i.e. Embassy Suites, Hotel Monaco, Loews, Ambassador) across the country with no problems. On our last night we stopeed in Kingman, AZ and this appeared to be the "best" hotel to stay in. We were refused service because they didn't have any smoking rooms and they would not put us in a non-smoking room because I am a smoker. I thought this may be a mistake made by Evan, an employee. I called Tom Spears, the manager, only to find out this is his rule. I would never smoke in a non-smoking room and I am appauled that we were refused service. My husband called and made the reservation and we did stay there because there wasn't any other choice. We were told that check out was at noon but at 8:30 an employee "opened" the door and was surprised to find us there because they said the front desk had us checked out. Needless to say I won't be back to a Best Western and word of mouth advertising is extremely powerful.