We could have had a good story to tell.
By A Yahoo! Contributor, 6/25/08
Our family stayed here in unit 3127 on Friday June 20- Tuesday June 24. This room was supposedly a preferred room. I guess it was due to the flat screen televisions in this unit. The flat screen televisions were nice but the one in the living room did not have a clear picture on it at all due to the static lines running through the screen. You should have seen the television when the blow drier was turned on. The balcony was nice, except the screen door on the sliding glass door was not on it and one of the children ran into the glass door two times very hard. The door handle on the sliding glass door had a screw that was loose and the handle come flying off it.
On Monday we had a problem where we needed to get to the airport and nobody would help us with a ride. Our vehicle keys came up missing and our other vehicle was at the airport and nobody would give us a lift from the plantation to the airport. (Shuttle service would have been nice) We would have paid for it! We spent the rest of the afternoon trying to figure out how we could get to the airport and were we could go to get a key made. While all this was going on, the cable or satellite was out. The kids were bored and upset because they were on vacation and could not watch TV. The staff in the office was not friendly or informative about helping us get to the airport or helping find a local lock smith. All of this occurred at around 7:00 PM. It really cuts into your relaxing time at the beach when you are worrying about how to get 20 miles to your vehicle and how to get a key made for the other vehicle. What makes a place excellent is how they respond to an unusual situation. We had an unusual situation. Instead of doing something to help us out, we were left on our own to figure it out. We could have had a great story about how the folks at the Gulf Shores Plantation helped us figure out a solution to our problem, but unfortunately we do not have that story to tell.
We called the front desk to find out if anywhere delivered. The person who spoke with us thought there might be, but she was not sure of the number or the name of the place. She did however point out that Connections would be open to 10:00 PM.
The good things about the office was check inn was fast and when you check out, all you have to do is call a number and leave keys on the table. The resort also offered one movie at a time for free. You could play tennis and use their racquets, just as long as you give them back I guess.
We had a terrible time booking this room. We were told we had a room and that room ended up already being booked. Our reservation conformation came in the mail and they had us booked a second time in a different room and it would have been fine but the dates were wrong. I had to call and have the new reservation sent two times because we never received the second one. Due to them booking the wrong dates the price was wrong and it ended up costing more then what we had planned on.