will not return
By A Yahoo! Contributor, 01/10/06
Referring to this hotel as a resort is definitely a stretch. The service was poor. Fortunately I am bilingual, but had I not spoken spanish, I may have found myself in trouble during several scenarios. Very disappointing for Puerto Rico. The service was lousy, staff often rude (with the exception of a couple).From the beginning we were greeted or should I say not greeted by a bell man who never delivered our bags.We had to call a couple of times in order to have them delivered. We asked for a wake up call that we never received,were given keys that did not function, tried accessing the store that was not open on time among other things. The restaurant was good, will give it that, however the service was slow and mediocer. All that said, despite the lovely setting of the resort, I would not return.