Mount Irvine Bay Hotel & Golf Club, Scarborough

Stayed at this hotel from 16th August - 19th August, 2011, with my husband and two small children ages (8 and 9) respectively. Upon arrival we were given complimentary fruit punch, check in was a breeze, kudos to Roxanne and Shinell who was very informative and helpful, we had no refridgerator in our room and upon request, one was promptly sent to our room at no additional cost. The food at the Sugar Hill restaurant was amazing, buffet style, and everything was tasty, the staff was very warm and welcoming. The POOL was AMAZING!!! my children did not want to leave the pool we had a breathtaking view of the pool and sea from our room, (rm. 46). I cannot fault anything about this hotel, if you are looking for peace and quiet, rest and relaxation, then I would definitely recommend this hotel. To Roxanne and Shinell, again thanks for making our vacation and enjoyable one and my family and I would definitely be back. Ken & Jen.

The person in charge of the bar was very rude and took a very long time to serve us our food and drinks. Other stff members were creating problems for using the toilet facility on the beach. This was my first visit and it was shocking to see that how some tourists were treated by the members of staff in that organisation.

Reviews tend to generalize and label the entire establishment as good/bad. In writing my review I would use the word most...I travel to Tobago often enough on business and Mount Irvine Bay Hotel is hotel that my company does business with. What is distasteful about that establishment is that most of the staff at Mount Irvine Bay Hotel does not seem to grasp the concept of what is good customer service. One incident stands out in my memory where upon the arrival at the hotel the key for my assigned room was not working and because it was really early in the morning and maintenance were not on duty I was left to stand outside my room for close to 30 minutes. The hotel is way under staff which leads to cranky and burned out CSR. The hotel is also in disparate need of repairs and upgrading. However on my most recent stay at the hotel in May 2008 two members of staff stood out as professionals and as good examples to be emulated by other members of staff. Kudos to the front desk officer who was there late the night at my arrival and the lady in restaurant who took my dinner and breakfast order.

My family and I stayed at this hotel during 27-29th December, 2007. The hotel was clean and the environment was peaceful. I especially enjoyed the pool and the view of the sea from the bedroom. We had drinks at the bar on two nights and the server was very nice. My only complaint is that one female who worked at the bar had a terrible attitude. Upon arrival, we were given complimentary drinks, but instead of having a fruit punch to drink, my brother told the attendant at the desk that he would prefer a coke. When we arrived at the poolside bar, the server was exceptionally rude while giving us the complimentary drinks. I would have preferred to live without those drinks because that was the only thing that scarred my experience at Mt. Irvine. The hotel should consider having a box to receive comments and feedback from their customers. Customer service is underestimated by these types of hotels.