Xanadu Beach Resort & Marina, Freeport City

I'm trying to get in contact with this hotel as this timeshare used to be through RCI but no longer is. I cannot get in touch with anyone...am I just out my $$? Not happy!

Why can we not use the service for rci? No one calls us back nor can we get in contact with anyone on our membership and a huge increase on maintenance fees. If Xanadu wants their money they need to contact us and give us answers. Also we noticed the hotel is up for sale.

People writing comments about Xanadu saying it is within "walking" distance of everything are not being truthful. You have to take a cab or rent a car to go almost anywhere else from Xanadu. The staff is NOT friendly and the place is a dump. As a timeshare holder in this resort, I am appalled! Also, it is IMPOSSIBLE to get any kind of correspondence from this resort. Anyone want to buy a timeshare here? Contact me, mines for SALE cheap!

My husband and I just visted Xanadu in June of 2011. The Beach is amazing, the best I've ever seen! The room we stayed in was great, clean, fully equipped and a wonderful view (although the mini-tv's left something to be desired??). That's about it for the positives. The negatives...the place is in shambles, the paint is peeling off of the building. Only 1 elavator is in service. There was a leak somewhere on our floor in which the carpet area right outside of our room was soak and wet, when my husband reported itm no one ever even came to look into it?? There is no on-site restaurant. The ladies at the front desk said it was under reconstruction, but truthfully, it was closed due to lack of business....no one was at the resort, I guess it was around 20-30 guests all together. They do have a bar area which serves food, but that food is awful.....it's not clean, and I say that because there are tons of large flies everywhere. I've stayed in different resorts in Mexico, Aruba and Bahamas and as much as we've eaten outside the places were clean, the managers would spray the areas down. The breafast was so bad one day it sent me straight to bed for the day...stale bread and spoiled sausage. I think everyone fusses way to much over Antwon and his wife who run the bar....they are being paid to provide a service and truthfully, the food is medicore at best. Would I go back...no.

My visit was actually much earlier than 2006 (1973) and this was at that time a beautiful well kept hotel and was not cheap $200.00 per night) I had a lovely suite adjoining a friends suite connected by a large balcony overlooking the boat landing area. The food was great in the dining room and music was nice in lounge at night. The rest is history. There were many large beautiful buildings that had been boarded up as businesses decided to pull out after government changes. From reviews previously read from people who have been there since that time it seems to have gone downhill a great deal. When I was there the staff did lots of things deliberately to be annoying. Like get on the elevator and push all the buttons and get off at next floor so if you needed to go up much further you had to stop on each floor. Handing you change for a purchase was to throw the coins in your general direction and you could chase them and pick them up. Little do they realize this is part of the deteriation problem and affects their pocket money. Someone wrote of bringing extra money or clothing to hand out but if they are still acting in this way not tips from me or anymore visits to Xanadu either. I believe they have shot themselves in the foot on this one. I can't feel sorry for people with a chip on their shoulder. I work in the tourist and service industry and know their attitudes at that time were not acceptable behavior. If I had behaved toward guests the way some (most) did I would have been fired immediately. PS: Just a side note: Howard Hughs was still alive and a guest in Penthouse on top floor. That is how long ago it was when I was there)

This country is very poor, and so very beautiful. People who can afford to vacation somewhere resort to the most beautiful places on the island. I know how that must feel to be booted out of your own Indigenous area by rich people who do not originate form your country. Looking at visiting the Bahamas with this perspective, the people who work at this Hotel do the most remarkable job with the money they have. They are rebuilding from the maritime disaster a few years back. When we go to visit, let us remember to bring a considerable amount extra to help the people in this country, because they are poor, and we are vacationing in their home. It is beautiful there, it is worth it to be helpful and mindful of the people there. The staff at the Xanadu are professional with the amount of money of their own pay. Tip everyone when you can. When you check out of the hotel, leave your extra food for the staff to bring home to their families. Try to give as many people an opportunity to earn a living, so please try to patronize everyone. Be courteous to these people who have a law against arguing in public. They are polite to vacationers and to each other. It was refreshing to witness two young men be respectful to each other at the restaurant. I believe your suitcases can weigh 50 pounds, so if you have extra clothes and shoes you never wear anymore, why not fill your suitcase to donate those used items to street vendors, because they work so hard in the hot sun, and they have family they help to support from infants to elders. Well, I wish that I could hit the lottery so badly, so I could donate money to St. John's Jubilee Cathedral, because they target the youth. Thank you!! Have a wonderful time at the Xanadu.

Reading all the reviews, I was prepared for a dive into an awful hotel but it was all that we could get into on short notice. When we arrived I was pleasantly surprised with the beautiful room and view from our balcony. Renting a car was worth it. We traveled the whole island and looked forward to coming back to our quite hotel and sleeping. Some people said it was a problem that hardly any people stayed there but I didn't mind. There was nothing to do an Xanadu as far as pool time activities because there aren't enough people at the hotel to participate. It would be awesome to buy this place and revamp it. We talked to many locals who stated that Xanadu used to be amazing but is under bad management. If only I won the lottery, I would buy this place and offer trips to the ports and airport and all other local attractions as well as start the dive shop up again. Water sports, and fishing trips. It could have had everything we could have wanted but it was a ghost town. Which is wierd cuz it looked like they were building a hotel (not on the water) close by. Staff were helpful, some beach vendor offerred us marijuan and extasy every time we were withing ear shot, so we stayed on the part of the beach where they weren't allowed. All in all, I would probably take my family their, but I would rather explore different beautiful beaches of the world.

so perhaps this place is not a 4 star resort but what do you expect for what your paying....my boyfriend and i went for a week together and had a huge room it was nice with a living area and had a great view of the beach...the staff was pretty friendly and the food was limited but okay..the bar inside by the pool table always had just one bartender but the drinks were reasonable...there wasnt much to do around town and you always had to pay to get a cab....i would say it was an okay experience if you dont have much in your budget..

My experience at the Xanadu hotel in the Bahamas was an unforgettable one for sure. It was an interesting adventure that I would have never expected. When we drove into the parking lot upon arrival, we were sure that it was the wrong location. Spring break=crowds,partiers,full place. The place looked like a ghostown with only 6 cars in the parking lot but a friendly man waving us in. This was NOTHING like our past resorts. Looking around, the front lamps were broken, the fence was missing pickets, the pool furnature was old and broken down and the beachside bar was unkept. The view, beach, and atmosphere however was gorgeous. When we walked into the lobby, all the furnature and architecture looked antique and midevil(very cool) yet there was only one light on. The check in process was horrendous. We waited 4 and a half hours just to get into our room. The room was huge and had a supurb view! There weren't many furnishings but the view made up for it. We were not satisfied with our beds at all. There were no covers on the box springs, soggy mattresses, and cigarette burns on the blankets. The plastic keys to our room were peeling and we needed to get new ones two times. The best part about the hotel was the staff. They were very personable, understanding, welcoming and friendly. They wanted to make sure you had the best experience available in the bahamas. They knew a lot about the island and were helpful with any resources we needed. They offered loads of hospitality when the town water went out three times in four days. Our experience at the Xanadu was far less than what we had expected. The ecomony is rough right now but if they want to keep business, they have a lot of work to do.

Spent March 2008 here and loved it. It was the best spring break ever. The hotel was sold out with college students. They had bonfire beach parties with live bands and D.J.'s on the beach at night. During the day you had water sports like banana boats, jet skis, and parasailing. Everything you could want is in walking distance like clubs and restaurants, shopping and the casino. Very very nice.