Intercontinental Mexico City, Mexico City

Definitely was a pleasant place to stay! My room view was great and so was the breakfast! If any of u wanna save money on it tho I'd suggest using SweetHotelDeals. Net They have some really good prices on there!!

I liked the location and the view of Mexico City. Many good restaurants in and around the hotel. TWO Starbucks with excellent coffee and iced tea. Bed was large and very comfortable. Bathroom needed some work though. Rooms were also too hot. Overall, an okay experience.

Polanco is a nice location for tourists with nearby parks, shopping, dining, and tourist opportunities. However, the management of the Presidente is living in the past. To consider internet service as an extra charge on an already very high rate is OUTRAGEOUS. And the charge is about $20 per day! Additionally, the hotel-related taxis are actually bandits. We were charged 100 Pesos for a ride from the hotel. The local taxi on the return trip cost only 15 Pesos. Adding in $7.00 to connect to a 1-800 number and over $0.40 per minute for local calls make this hotel and its concept of value a complete rip-off. The Presidente is part of the same corporation as Holiday Inn so I know that the modern concepts in lodging value are known. The only explanation is that the Presidente expects to have guests who are completely out of touch with normal travel values and those who are not responsible for earning the money they spend (trust fund babies and expense account corporate dinosaurs). I cannot recommend this hotel as a good travel value. I had high hopes when I booked (and pre-paid) this vacation.

The employees here have no customer service training, well maybe by the KGB or something. The place has many restaurants, all overrated, overpriced-most with a seating fee (alfredo di Roma & Pie de Cauchon). THe only very good thing this hote has is the park view. SPECTACULAR! you will probably not find a better view of Chapultepec Park anywhere else. Everything else is 3 stars, but the view is 5 stars.

the serves was awsome andevery one was so nice to me and my friends, the room was so pretty and all the room did not stink and the land was wonderful and my life was good for a week

First the good: It is a pretty hotel with a grand lobby, and the concierge is helpful and recommended very good places to walk and eat in the nicest neighborhood in Mexico City. Now the rest: I had a flood in my room from the room upstairs, which was a bit disturbing. I had a conference room booked for a presentation to a local business. I was unable toget confirmation of the room booking untill I made 5 calls to the hotel. Then on the day of the presentation the meeting manager of the hotel billed me for 100% of the cost, after assuring me it was split 50/50 with the other presenter I was sharing the booking with... It was not, but he made sure I filled in an evaluation form BEFORE he double billed me. Plus, even after splitting, it was substantially more expensive than I was told it would be. Now for the really unpleasant part: My camera and a high capacity memory stick were stolen from my room. The manager "Gerente de Division Cuartos" was unapologetic, unsympathetic, and told me only about how long their maids and staff have been there, and how they cannot take anything out of the hotel, they must declare all personal electronics, etc. They suggested that I might have lost it elsewhere, but that they would have an insurance investigation. To date, NOTHING, even though the theft occurred on October 5th, and I have followed up twice with the Gerente de Division Cuartos. My advice? If you get robbed at the Presidente, call the police, do not trust management will "take care of you". No reimbursement, no credit, etc.

I spent two days last week at your hotel. I requested a smoking room and they did not have a single ashtray, no floor mat at the bathroom, but worst, the "hotel Fee" of 15.00 US added to the daily rate. When making the reservation, this fee was never mentioned.

I like the place, but the way the give us the services weere really dispointing because you are paing a fee that is very high you spect that the treetment would be the same, (very high), but they didn� gave us what they promise, and also we asked to talk with some and they never let us, the place is amaizing, Mexico City is Beatiful, but Presidente Intercontinental really disapoint me

I recently stayed at the Presidente Intercontinental, Mexico City. My husband travels frequently to Mexico City on business, so I went with him for a week. While this hotel is good for the buisness traveller, it does not have a sundeck or even an outside courtyard for sitting and relaxing. Not everyone wants to stay inside all the time. There was a good variety of restaurants within the hotel complex and the food was good, but a little pricy for the amount of food that was served. I also did not get good service at the Tea Room. I had to ask for a napkin and a spoon and the server never returned to see if I needed anything. I found that I got much more attention when I was with my husband than when I was by myself. I know that I probably stood out from other business professionals being female, blonde and dressed like a tourist, but I was a paying customer. I was a little disappointed as I was not treated this way at the two previous hotels in the other towns we stayed that same week. I do travel frequently and never usually complain. This was my first visit to Mexico City. Wife of a Busness Man Hampton,NH

I loved everything about the hotel. The staff was friendly and courteous, the room spacious and clean. My only complaint was the "air conditioning". THey call it that, but it just blows air. I found this to be true in all the hotels in Mexico that I've stayed at. They either don't have air conditioning, or it just blows a room temperature air - not cool at all.