Le Nouvel Hotel And Spa, Montreal

This is a really good hotel for the price. The room was modernly renovated and very comfortable. The hotel is located close to underground and rue Catherine. The staff were very helpful and the complementary business facilities was a bonus. The gym however was difficult to get to and very small. All round a good hotel and I will definitely stay here again if in Montreal.

I am not picky but...make sure that you request the room in the renovated part of the hotel. The old rooms are dirty, carpets are nasty, sheets thorn.For the price I have paid I would expect a little more. We arrived at 5 PM the room was not ready. We stayed there 3 nights. On the second day we run out of toilet paper and shampoo and we did not get coffee. Whoever cleaned the room decided I guess that we did not need it:) When we were checking out they had a problem printing the receipt - they said since it was paid on the internet they cannot do it- this was the first time I heard it! We just slept there so it was OK but I wold recommend looking for another place to stay. There are so many of them in the vicinity and even closer to the Old Town.

I had an all inclusive package. First they had no room keys available. Second, they forgot to give us our complementary buffet passes--twice. Third, I paid for the so-called complementary internet access. And we never got it. Service was sub-par for the price we paid. We had to continually reiterate problems to them, and remind them when we had already requested something. Great king condo suite. Cute buffet. But wouldn't go back because the service was so bad. The concierge wasn't at all helpful for recommending places to go, either.