Nice Hotel but BAD SERVICE!!
By A Yahoo! Contributor, 8/27/07
Be very very careful!!
First and foremost, our booking despite being assured that taxes were included in the price when i booked the reservation, when it came down to paying after our last night, they charged us extra for the room. I was highly dissapointed!!
Second, upon arrival the receptionist insisted we take all 4 rooms. We made a reservation for 2 rooms only!! However, the guy who booked our reservations made a mistake and booked 4 rooms for us. I'd let this slide except that the receptionist actually had a gentleman (who had already talked to her and was waiting next to us) who wanted to rent rooms for that night. As if!! It looked to me that they wanted us to pay for the rooms and then also rent them to others.
Third, the bus shuttle, although helpful, was a disaster!! They are no seat belts which is not so bad except that some of the routes were so bad that everyone was bouncing around badly!
And as if this wasn't bad enough, there weren't enough times for the bus forcing tonnes of people to load on the only afternoon ride back to the hotel. It made for several fights amongst guests for seats and so on. I expected more from a hotel who has a good reputation. At least two afternoon bus rides would have helped!!
Lastly, something I don't care if one person is like this but in this case because all of the receptionists were like this i'd like to mention. All of the receptionists (probably 4 of them we talked to) were rude and snoby. How did they ever get hired??!!!
Otherwise, the bedrooms are gorgeous and comfy. Always cleaned and taken care very carefully.
Christina
Kitchener, ON, Canada