Howard Johnson Hotel by the Falls, Niagara Falls, Niagara Falls

After visiting Niagara Falls for the past 7 years, I stopped by the Howard Johnsons "By The Falls" for a 3 night stay. First, I went to check in at 1pm, the rude Customer Service Rep advised me check in was at 4pm. Normally they check to see if a room is ready or start the check-in process, not this time- Just a "Check in is at 4"... I had requested a heart-shaped Jacuzzi room, booked online weeks in advance, I wanted to make sure I was getting that room- So before I left I asked, and they said to come back at 4 and they would check me in to the proper room. I came back at 4 sharp and my room type was now sold out- They had to move me to another room- not what I had requested. The room was dirty (Shower area, Jetted tub had soap film all over, there was hair in the sink and a faint odor in the room). The next day we set off for the falls- left the room at 9am, came back at 4:30 PM to get ready for dinner. The room was still not made up- just the way we left it- No towels- bed unmade. I saw housekeeping in the hall and she asked if I would mind leaving the room so she could clean it (at 5pm). The price was in par with the other hotels in the area- do yourself a favor and pick another one! And for the finale! 4 days after I returned home I received a bill for towels that I supposedly damaged- I called the hotel to let them know that I did not stain any towels and to reverse the charges- They said no, housekeeping found the 2 towels in your room damaged and the charges will stay (They were posted to my Credit Card) This is not an attack on the hotel- Just wanted to share the story. Two other notes, the Hotel Lobby always smells like grease because a Pizza Hut is attached (right next to the lobby) and the pool is way to cold to swim in. Enjoy your trip to Niagara! I suggest the KEG Steakhouse, and the Bird Kingdom!

What a great place to stay! Staff was very pleasant and eager to help. I would reccomend this hotel to everyone. Great location all attractions within walking distance or take hotel shuttle. I would go back in a heart beat!! Thanks again for a pleasent visit...

The hotel looked so much nicer on the internet. We were not at all impressed. I had decided on the hotel because of the indoor slide. I thought my kids would really enjoy it. The pool was ice cold and they did not even want to stay in!!! They didn't go down the slide even one time! When I called the front desk to tell them that the pool was so ice cold that I had goosebumps, the lady told me that it was a heated pool & I told her then your heater is broken!! Also there were no swan towels folded nicely on the beds in our room like shown on the internet. Our bathroom had a couple holes in the wall, and our towel rack was falling off the wall. Our beds were very lumpy and not at all comfortable. We will not stay at this hotel again. The front desk staff were not very friendly, basically just doing their job...not to impress that is for sure. Also they add on an extra $8.00 per day for parking, and the Dennys next door is outrageously priced!! A bacon lettuce and tomato sandwich with fries was $13.65 !! I would not recommend this hotel if you are staying on the second floor. I don't know maybe the top floors is where there nicer rooms are and they gave us the junk?? But not at all impressed. Thanks for a below average stay Howard Johnson!!

I was very shocked to see that I had to put down a $100 deposit. I have stayed in many hotels in my life and never had to do that. It was actually disgusting. Also had to pay $8.00 for parking, never heard of that either. The staff were stuck up as well, could tell they thought they were better than we. I was not prepared for the deposit nor was I prepared to pay for parking when I paid almost $300 for 2 nights. This is no value for your money, I suggest you go somewhere else for sure.

Overall the room and service were very good. I was a bit surprised to find that they were charging us $ 8.00 for parking. I've traveled all over the US and Canada. This was the first time that as a guest I had to pay to park there. ???

I thought the staff was extremely freindly and helpful, and the hotel was excellent. There was a huge indoor pool and hot tub to enjoy while we were there. We stayed for the weekend and had a great time. I cannot beleive how cheap the rooms were compared to some of the other hotels on the strip. I would definately stay at this hotel again when we are back in Niagara Falls. P.S. Take advantage of their hotel shuttle to the Casinos and Falls becouse it's crazy trying to find parking anywhere.

I was extremely disappointed and disgusted with the room. That I stayed in it would be room 110. No way should any traveler expect to have to stay in such a filthy place while paying what amounted to full rate. I could not change places to stay because of the unavailability at other hotels so I had to endure, stained carpeting, a filthy& gross, bathroom, and urine smell throughout the room. A TV that got terrible reception. An air-conditioning unit that look as if it was 50 years old, the vents were covered with dust, and had a terrible mold smell coming from it. The bathroom tiles were old, and had plenty of mildew on the floor as well as the shower curtains and walls. Howard Johnson’s should be ashamed of themselves for even to offer this as a place to rent to anyone. I have pictures to prove how terribly gross it was, unfortunately there was no way for me to bottle up the smells that inhabited the room.

I booked my 2 rooms as non-smoking rooms. When I arrived there, they told me that there were no more non-smoking rooms. There were only smoking rooms left. I asked them why. At first, the front desk rep said it was because expedia didn't request that. But I showed that the Expedia printout which clearly stated that the rooms are non-smoking. The front desk rep said not much she can do and I would need to talk to the Hotel Manager. I then spoke to the Hotel Manager and his name is Kevin. He told me that the room availability is based on the "date of check-in" and is not based on the reservation and this is the hotel policy. This is absolutely crazy, I have never heard of such thing. I know he just made it up. So, I asked him to show me such policy on paper, he said he doesn't have it. He said the reservation didn't guarrante the room availability even I have the confirmation numbers. He didn't even try to apologize for the mistakes they made and just tried every possible way to make up excuses to get away with it. STAY AWAY from it, not worth it, there are other hotels nearby.

my hubby and I needed a break from everyday life so after searching on line we booked the jucuzzi deluxe room at the hojo, it was a huge room with a heart shape tub, king size bed, a little living room and a seperate shower bathroom, there are mirror's every where, and lot's of lighting. to make it even better I brought some candle's, wine and cho. strawberrie's were bought at the hershey store. we did not use the pool but it looked nice when we looked in on it. Now the best thing about the hojo is it is located right down town!! walking distance to everything, unlike some of the other hotel's closer to the canadian falls. We were able to walk to everything including the falls under a 10 min walk. The down side to being down town is beware the restaurant's are way over priced especialy the TGIF right across the street, We did not buy the package deal because it is not a deal they just jack up the price's you DO NOT save any money. instead we found for a nice romantic dinner the love boat seafood restaurant, it was perfect and reasonable. There price's are comparable the red lobster but better food and a romantic atmosphere. We did not find it loud being right down town acually you can not hear anything when your in your room. All in all we will go back again next year and book the same room.

We had a great 2 days here. The indoor/outdoor pool was very fun and it has a slide!! The room was spacious with the heart shaped jacuzzi tub. What was funny to me is the tub is in the middle of the room with no privacy if you just wanted a bath. Guess most folks don't use it as a bathtub! Desk clerks ok but the lady in the pool area was more concerned with hours of operation and where we were gonna throw our towels than customer service! We didn't go - but right across the street is a few of the local attractions with screams and loud music.. didn't bother us with the noise but figured nice hotel to be in if you like that stuff. Don't go to the Denny's next door... the prices are out of this world. Worth a bit longer walk or drive to find other food.