Holiday Inn Niagara Falls, Niagara Falls

The front desk staff were rude to the point of being abusive. Housekeepers were always friendly and helpful. Would never go back when I can pay the same price and get the same amenities 300 feet away from people who respect a paying customer.

The room smelled, we were given the wrong room (one bed, four people), and then charged for two cots. We could have stayed at a much nicer place for the same price with all that. As a vegetarian I was told that the only thing the restaurant had was salad, fettucini alfredo (not health-friendly), or cooked brocc/caul/carrots, which turned out to be way overcooked. Or there was a $15 veggie pizza that took longer to make so would come after my family's meal. Please call ahead and ask lots of questions or get a great discount before spending time at this HI.

We enjoyed the atmosphere and the staff especially in the restaurant and the bar.... alot of fun! Our room was very clean and the service was great, should have had tea as well as coffee tho............Im English don't you know?? Overall a very nice time and we will be back!!

great location, fun people, good time at the patio cafe. Going back soon for our 4th visit. Rooms are clean. Pool is nice. Location, loacation, location

It was clean and not very far from the main attractions of Niagra Falls. The pool was nice and the service was good. We are bringing our children this time when we go to Niagra Falls and we are staying here.

The people are friendly, the food is excellent, and the hotel is just awesome!! I can't wait to go back to this amazing place!!

This hotel was not willing to cancell my room reservations (I had 3 rooms). I called like 3 weeks in advanced and they told me that is not their policy to cancell the rooms that are booked in advanced and paid in advanced. I just can't believe that. They took my money and ran with it. I called to cancell my room because the Canadian goverment requires a visa to enter the country and It won't be issue on time. They told me that that's not their problem and that there is nothing they can do about it. I called to change my reservation to the american side. They told me that it's a different hotel and they cannot do anything about that. So, what it's the purpose of the brand name as Holiday Inn if they are not gonna do anything about it. Where is the customer satisfaction thing. I just can't believe they couldn't do anything. It's not my fault that the goverment just issue a new rule and I can't use their hotel. I have been a reward member for a long time but they just don't care. It's the first time a hotel is not willing to give your money back. I'm calling way in adavanced. This is steeling. I booked 3 rooms and they cannot do anyting, just take your money. I'm sure if they want they can refund the money. No negotiation whatsoever. I'm so frustrated, they just took more than $500. I just won't recommend a hotel that is not willing to take care of their customers.

We stayed there several times over the years and enjoyed our stay. The location is good and its a good value for the money. Restaurants are close and we could hear the falls from our hotel room which was great. Staff was excellent.

me and my family had a very nice and quiet stay at holiday inn by the fall;the location was very convenient, parking wasn't a problem and most of all the price was very reasonable; and i want to personally thank you all concerned for being so kind to mail back my phone charger that i left in our hotel room, it maybe of no value but you sent it back to me anyways...again thank you!

We come to Niagara Falls 3-5 times a year and have always stayed here. We have came as a couple and a family. The food at Cocos is splendid. Service and atmosphere is excellent! The packages during the "offSeason" they offer are fabulous! Clean rooms! Would and have reccomended to friends and family alike!! Close to everything!!