Holiday Inn Express Blue Mtn, Collingwood

Exactly as described and the Shower Head was Absolutley Fabulous! Continental Breakfast was standard...and the service was Excellent. I would stay here again. Great job!!!

I telephoned Holiday Inn Express in Collingwood to speak to the Guest Services Manager or Manager on duty to book a room for the Elvis Festival 2006. I asked to speak to a Manager as there was a concern I had. The Front Desk Agent said he was a manager. I asked if I would be able to reserve a room for the Elvis Festival weekend of course the answer was "Yes, but a full deposit would be taken off our credit card at this time and it is "NON-REFUNDABLE". However, there was a SLIM possibility I would need to cancel my reservation giving the hotel staff LOTS of notice. There would have been ample time for the Front Desk Agent to re-book our room for other guests especially being Collingwood's busiest weekend of the year! Clifford the Front Desk Agent, sensed in my voice I was not impressed with their "non-refundable" policy and began to argue with me in a very rude manner. I then asked to speak to the Guest Services Manager and Clifford proceeded to tell me he was the manager. I later learned in our conversation when he admitted he was only a "Front Desk Agent." He eventually patched me through to the Guest Services Manager who was no more of an assistance to me! The message both Clifford and the Guest Services Manager gave me was that their property is all about money NOT guest service! Elvis Presley would be ashamed and disgusted! Very Sad and selfish! I remain annonymous

The Best Western Collingwood, Soon to be known as the Holiday Inn Express Collingwood, is a wonderful hotel. Despite the fact that major reconstruction was taking place, the employees went out of their way to ensure our stay was exceptional. Ofcourse with such a large project taking place, it is virtually impossible to make everything perfect. But the main aspects were definitely attended to. All in all I cannot wait to return and stay at the hotel after the renovations and reconstruction is finished. thank you

the service was terrible. our room didn't have any hangers in the closet. after nine hours and asking again, we finally were given some. there were about eight guys smoking in the hallway and partying loudly all night. a call to the front desk did absolutely nothing.