Sleepless nights not worth the savings!
By A Yahoo! Contributor, 10/21/09
What a terrible experience! 4 ladies from my family wanted to spend a nice wknd in Nelson, only to find our room had the A/C stuck on max when it was +3 degrees Celsius outside! The manager at the front desk had ample time to fix it as we advised her at 1pm Friday, but choose to ignore the request. Lack of any hotel management for the entire wknd left us stuck in a 1 bed room with a very uncomfortable pullout sofa...and the hotel wanted to charge us extra for the jacuzzi in the corner! The complaints went unheard all wknd and finally on Sunday the front desk manager was in but refused to come out and help us. We were "gifted" $50 off for the 2 sleepless night stay. The hotel manager, who also manages the Hume, refused to be any more accomodating. Warning! Do not stay here...not only is the hotel unmaintained but management is unresponsive!