Disappointment
By A Yahoo! Contributor, 7/2/08
We've stayed at the hotel many times in the past, but this time was terrible. Bellmen and restaurant/bar staff are wonderful. That's about it. The rooms are very run down, shower doesn't work properly, bathtub is stained, TV is broken, etc. etc. We booked this months ago and when we checked in we got a room directly over Burrard Street, which is extremely noisy with sirens and homeless people yelling in the middle of the night. The front desk staff were abrupt and rude. Asked for a password to access internet and the clerk said "What, you want it NOW?". Noticed that the checkout date was incorrectly entered on our form, and another clerk said, "This is why you're supposed to read it before you sign it." Then when we checked out they misplaced the receipt faxed to them earlier that indicated it was a prepaid room. I had to spend over half an hour getting it refaxed to them. The desk clerk simply wanted to charge my visa and not deal with it any longer. Seriously, for the same price, you can stay at the Sheraton across the street for much better service and cleaner rooms. We'll never go back.