Expected FDL Rudeness!
This is a Holiday Inn that is showing its age and neglect. (Much like the fated old Holiday Inn Oshkosh) The non-smoking room was damp and musty and smelled of cigarettes. When we asked for a different room that didn't smell like smoke, we were told that we were mistaken because our room was non-smoking and so there was no need for us to get a new room. The bath also had a strong mold smell and could see that the mildew had been building a long time. The TV also only got 8 stations. We were told it was the cable company's fault, though the front desk seemed to get HBO just fine.
The staff obviously feels that people should go elsewhere and not intrude in their busy social lives. Every visit to the front desk (they wouldn't answer the phone!) was greeted with a whadda' you want scowl. It became obvious that the reason they weren't answering the phone was because they were busy calling friends and family.
This was also one of the only hotels left where I actually had to pay an extra $15 per kid. Most hotels if you get a room with two beds, that means you've already paid for the wife and kids. NOT IN FDL, WI!
A word of advice for anyone staying anywhere in Eastern Wisconsin, my experience with 20 to 30 hotels and motels in the Fox Valley is keep driving. You get much better and friendlier service by just getting away from Lake Winnebago. In FDL, drive west toward Green Lake. They have some great hotels there for around the same money and the staff and owners care about more than your money. In Oshkosh, go west on 21 about 20 miles. In Appleton, drive out to New London, Shawano, or on up to Green Bay, your service will surprise you and you may even save a buck.