BEST WESTERN PLUS InnTowner & the Highland Club, Madison

Housekeeping lied about finding "evidence" of smoking in nonsmoking room, and management called two grown adult women liars. Evidently it's impossible that someone FORGOT to clean a windowsill in between guests!! Who knew? I am sure that their HIGHLY paid and expertly trained housekeepers have never missed cleaning a corner EVER! Wish I had those folks working for me, they are paragons! Many better places to stay, that's for sure. Avoid this place if at all possible, cannot recommend at all.

Service was great. I will definetly be back for homecoming. I took the family to Madison for the spring game, was bumped up to the Highland Club floor and loved it. Elevators are a little small and slow,but the excellent service form the staff make up for them. And the cookies you receive druring check in are TO DIE FOR!!!!

Check-in was a very slow and unorganized process. When we got into the room in stunk horribly of smoke. This is supposed to be a non smoking hotel. I went to open the window to try to air it out and the window was so covered in spiders and webs it closely resembled a Halloween decoration. My son and I counted 28 spiders on the window. The pool and whirlpool area was not very clean. Towels strewn about and floor was dirty. The whirlpool made a horrible growling noise when you turned it on. Also, most of the overhead lights were burned out or completely missing. The workout room looked like it had not been vacuumed in weeks. Not to mention the only piece of working equipment in there was the treadmill. Everything else was "Out of Order." Hotel advertises a game room and the only machines in the game room were a soda machine and gum ball machine. I booked this room through the hospital that my son had an appointment at and was told the room rate would be $77 I was not informed of any change in the room rate, so during check out I found out that the actual cost I was being charged was $132. I scheduled a charter to take us to our appointment. The charter never showed up. I asked for directions at the front desk and was given wrong directions. Was scheduled at the University Hospital was given directions to Veterans Hospital. Do not recommend to anyone to stay in this hotel.

Or maybe try the Highland club, which I did not. By the 4th day of my stay, the bed was so horrible that my arms would begin to fall asleep just lying there watching tv. Of course, that's nothing compared to the feeling in the morning when you wake up and think you've been knifed repeatedly in your kidneys. Other than that, the place is ok. If you're going to visit the university - stay somewhere else - closer. The hotel shuttle will get you there, at random intervals, but you're about as far away from the 'heart' of campus as you can be. You are right next to the hospital, though, so if you're seeing someone there maybe ask the doc for some pain meds or muscle relaxers and you just might have a good stay. Do NOT order room service. Francies (or whatever the in-house "restaurant" is), is horrible - especially for the price you pay. The best thing that I ate was the bbq chicken pizza; and that was, at best, ok.. most likely because they use someone's bbq sauce instead of their tomato sauce. The wifi was incredibly slow, but indeed free. There is also student housing directly behind the hotel; so you can actually get a better signal from some kid's unsecured router.. fyi.

This was one of the nicest, cleanest, best staffed hotels we've ever been to. It may not look like the pretiest hotel from the outside but they sure make up for it inside, If you go to Madison, stay here, it's awesome.

This was a very nice place to stay. Kids enjoyed the pool. I have nothing bad to say about this place.

If you are going to University of Madison Wisconsin and you need some place to say. This is the best hotel in town. They can take you to the hospital. It 5 to 10 min. away. If someone in the family is having an transplant. This is a great place to be and you don't have to be far from the hospital.