Refused to honor agreement
By A Yahoo! Contributor, 1/23/09
Nice clean rooms, nice indoor pool. We booked early for a family reunion. When we booked four rooms, as part of the rate we paid we negotiated the use of the conference room in case of rain-outs, etc. When we arrived on the scheduled Friday we were told that they had "made a mistake" and somebody else already had the conference room. "Sorry about that, take it or leave it." Imagine trying to find four rooms in the same hotel on a July weekend in Ocean Shores. A larger (and rudely loud group) obviously wanted the conference room, and were willing to pay for more rooms. We weren't told until we arrived for check-in. A complete lack of integrity on the GM's part cost us the use of the room they negotiated into our rate. Won't stay at this otherwise decent place again, or recommend it to others.