Quality Inn Tanglewood, Roanoke

We had a problem finding a hotel with 2 non-smoking rooms... All of our other options were not available... We booked the first hotel that had 2 rooms... Then saw reviews...We were afraid to go! Rooms were clean...outdated but everything worked... Perfect for a one night stop on our way south... Wouldn't want to stay any longer... Breakfast wasn't too good...went to Waffle House instead!

I had stayed in this hotel before (just a few weeks ago even) and had no problem with my room then. It was a "larger king room" which was spacious, well maintained, and clean. This past weekend I had a different room (given that there were more people traveling with me). The difference was insane! We were on the 2nd floor in a room with 2 double beds. The list of problems is extensive: 1) The tv was dying. Everything was green no matter how you adjusted the color settings. 2) The in-room refrigerator and the heater made such a racket that it was impossible to sleep. 3) There were not enough towels in the room. The room was designed for a maximum of 4 people. We had 5 washcloths, 3 hand towels, and 2 bath towels for 3 people. 4) Housekeeping "forgot" to clean our room. We were gone from 10-3 on Saturday and returned to find that they had not emptied the trash, replenished the towels, or cleaned a single thing. 5) The front desk staff was unhelpful to say the least. When I complained about the cleanliness of the room on Saturday, the front desk attendant made no attempt to have the room cleaned (despite the fact that I could see the housekeeping staff in the back). She just rolled her eyes, explained that housekeeping must have "forgot" to do the room and asked how many towels I needed. How does one forget to do their job and still stay employed!? When I checked out and voiced more complaints about the room including the noisy appliances and dying television, the same young woman didn't even pretend to be paying attention or to understand what I was talking about. She gave some speech about how the tv the employees watched randomly adjusted the height and weight of the people on tv. If the employees spent more time doing their jobs and less time watching tv, perhaps the hotel would be in better condition? The only part of this hotel which was decent was the bed. It was mercifully comfortable. Everything else? Completely forgettable! If you're like me, and enjoy the benefits of a Choice Privileges membership, I recommend the Quality Inn on Peter's Creek Road near the Roanoke airport. The staff there is prompt and courteous, the rooms are always clean, and the free hot breakfast is substantial and delicious!

Checked in later on a Friday Night. My wife & I were in town for our wedding. Dude @ the desk talks & talks & talks about having to walk to work. It was so hot. His whole life story. Answers the phone & I he is telling people its a certain rate but it can be less if the reserve in the next 15 minutes. But when I called back he couldn't do it because I was a few minutes later calling tha what he said. Its been a long day I'm not feeling well. Get settled in & go to use restroom. Find someone elses hair on the floor. Wipe that up, throw it away & head to bed. Get up early the next morning to finish getting our wedding together to find someone elses pubic hairs on the handrail in the shower, hair on the wall behind the toilet, hair on the wall in the shower, hair in the tub, & a ring around the bottom of the tub of what I don't know. Turn the shower on & go to get in only to find the shower doesn't drain. So cancel that idea. Go to comb my hair & get ready to head to my parents to shower & get ready. The mirror on the door was filthy as was the mirror over the sink. Go to the desk & inform her of the issues & that we will be back later in the night. I am told it will be corrected & thanks for staying. No I'm sorry no nothing. Come back afer our wedding to find the same nasty things that were there that morning. But the tub drains.. Go back to the desk & its the guy we checked in with sitting in the corner of the entrance foot proped up on another chair talking about whatever on his cell phone. Tell him whats going on his responce is well you should have told me last night. Are you kidding me???? So we end up getting the key to another room. Walk in (its non smoking like the room next door we were in) and get hit by an overpowering tabacco odor. Check the bathroom to find the same issues. Go back to the desk. He sends us to another room. Same kinds of issues in that room. We pack our stuff, put it in the car, & go to the desk tell him we are leaving & not to charge us for the night. That this is unacceptable if there are that many rooms with the same issues what else isn't being properly cleaned. We are supposed to be on our Honeymoon. He beats it around, says we will be charged for the night still because its after 10 pm & he will take us to a "clean" room that is used when there is "an inspection room" I tell him we aren't interested he keeps going on & on. About well I don't want anyone getting charged for a night they don't stay we have a clean room. I'll take you up. @ this point someone else walks in for a room & he is still going on & on about it. Tells the lady he will be with her in a minute & continues to talk about the issue. She overhears the problem & leaves. Takes us upstairs show him the problems in our room & the first 2 rooms he sent us to. Then goes on to show us the "inspection" rooms. After a total of 6 rooms they are all having the same issues we again tell him we aren't staying & not to charge us for the night. He then asks what we paid for the stay & he could make it cheaper. Yea right sorry a cheaper stay or my health.......Still refuse. Go back downstairs he insists he must call his manager. I told him go for it & while your at it let me talk to him or have him call me. I run up to make sure we got all our belongings. While I'm gone he & my wife finish sorting things out. We were charged only for the first night. Go to leave and the guy is still going on about it and everything & how he wants to move up to Cambria Suites & his wife can't transfer Krogers and on & on about nothing.....The service was terrible. The staff I was unimpressed with and the cleanliness?????? 6 rooms all the same issues some rooms had fixtures falling off the shower and they were "inspection" rooms come on get real.

Hair everywhere in the bath on the floor dried pee on the tubs wanted to insist on charging us for a nightwe refused to stay. Gross gross gross stay far away if you value your health

We could not find this place for anything, We were all over the city looking for it and about an hour later finally found it. I would not recommend this place to anyone.

When the comode supply line burst in the middle of the night flooding the rear of the room, I was offered a mop and towels to soak up the water. I was told management would probably not approve of opening up another room in the morning for me just to have a usable bath. The desk attendent was very rude. No apologies were ever made and no replies from either the hotel or their parent chain, Choice Hotels have ever been answered. So if you like wet socks, .......

The water supply line to the comode burst at 2:15 in the morning. Upon shutting the valve off I called the front desk and was told by the attendent that he could not leave the desk but could give me a mop and some towels to wipe up the flooded area. ( at least 3/4" of water) When I went to the office to get these items I told the attendent that I would need a functional bath to use in the morning. He stated that he doubted his manager would allow a room to be opened in the morning just to use the bath! At that point I demanded to be moved to a room with a functioning bath. The next morning no apologies were offered and the attendent on duty refused to call the manager because it was too early in the morning. ( 8:30 AM ). I can get no response from Choice Hotels or the manager to my complaint. Unbelieveable!