Salt Lake Marriott Downtown at City Creek, Salt Lake City

Upon entering the room, you just see a large glass frame overlooking the view of the city but FAMILIES WITH SMALL KIDS BEWARE---there is a small window(a big larger than a doggy door) with just a latch hidden behind the curtain. My 14month old toddler was playing peek a boo from behind the curtain when i noticed that something eventually caught his attention. When i approached to see what it was, half of his body was already outside! He was able to open the latch (apparently it was defective since the screw was outside and he was reaching out for it). You can just imagine my shock! Whoever designs a hotel room like that??? When i confronted the front desk, they told me it was just small..huh???? yes its small for an adult but it is LARGE enough for a 14month old! Granted that the maintenance was quick to respond and drilled the window shut...I just want families with kids to be careful. The least they could do was inform families with small kids of the room's set-up. Its an accident waiting to happen and the mere thought of a child falling gives me nightmares. Im just thankful that nothing bad happpened to my baby.

This hotel is old and surrounded by buildings under construction. I had an 'Executive King' room, which is a joke, as it is not much bigger than a regular room (the only addition is a cutout and a window for a desk) and is in dire need of being updated - ie, no flat screen TV or nice carpet. The windows and glass are paper-thin so good luck sleeping past 4:30am (when the construction begins). The A/C was noisy and didn't cool very well and the plumbing in the sink sprays everywhere. The doors to the rooms are heavy and do not feature 'self-closing' mechanisms so every time a neighbor shuts the door, it SLAMS and you hear it. I was unlucky enough to stay there on a 'party weekend' and although I called the front desk and complained three times (from 2am to 4:30am), the Security staff seemed to be too polite to do anything about people yelling in the hallways and slamming doors saying they never heard anything from the ‘guilty room.’ By the time these people went to bed, the construction started and we were treated to the sounds of truck engines idling and being parked in reverse with the constant ‘beeping sound.’ I stayed there for 7 nights and was only able to get 2 decent night's sleep (with earplugs). My suggestion - if you want a 'Full Service' Experience, stay at the other Marriott (City Center) which is newer or the Hilton down the street!

The staff was very friendly and curteous. The hotel appears to be very high class when you enter into the lobby, but once we got to our room we were very disappointed. We had booked an executive king suite and it was the size of a normal room! My husband and i are frequent travelers so we were pretty annoyed, esp because they claimed this room was a suite. The bathroom was TINY and everything in the room seemed old and not sturdy, ie, the closet door looked like it was going to come unhinged. The worst thing though is that there is a lot of construction going on downtown so our view was of just that. it was awful and not soundproof at all!! Had the room been priced at 100 bucks per night (MAX!) it would have been acceptable, mainly because its location is prime (right across the street to Temple Square), but not for 200+ dollars a night which was what we were charged. It's just not worth it. you can get a hotel a little farther away for way cheaper and it'd be nicer. we were hoping that because it was marriott it would be worth our money, boy were we wrong!

Although the desk staff was friendly and helpful, I had a lot of problems with the cleaning staff, including one incident where cleaning staff were smoking in my bathroom. I had a non-smoking room.