Provo Travelers Inn, Provo

I really liked this place because the front desk people were nice and welcoming, they honored my privacy and they rooms are nice and clean for a motel I would give it 10 stars because I've stayed at a lot of motels and this is the nicest one of them all. I hope I get a chance to stay here again.

NOT SAFE. DO NOT STAY HERE. PAY THE EXTRA $20 TO STAY UP THE STREET. PLEASE, TAKE MY ADVICE!!!! I feel bad for the current owners by giving this review, but we had a horrible stay. We didn't sleep, we could hear people fighting through the walls, doors slamming and cars starting. DO NOT STAY HERE.

disgusting , filthy, should be shut down. no refunds

AS MANAGER OF THIS MOTEL I WOULD LIKE TO SAY . PEOPLE NOT PAY ATTENTION WHEN THEY CALL RECORDING SAY IT'S PROVO TRAVELERS IN WE CHAGE NAME 3 YEARS AGO. AND IT'S NOT SAY BEST WESTERN ANY WHERE STILL PEOPLE MAKE RESARVATION AND WHEN THEY COME ANY TIME AFTER 6 PM. WE HAVE TO SAY SORRY FOR NO REFUND. WHEN THEY CALL RECORDING SAY IN ENGLISH AFTER THAT WE SAY TRAVELERSINN CAN I HELP YOU. AFTER THAT WE DON'T KNOW WHAT THEY THINKING WHEN THEY MADE RESARVATION. THEY NEVER WANT TO CONSIDER THEIR MISTAKE. THIS PROPERTY IS ABOUT 40 YEARS THAT'S WHY WE LET IT GO BESTWESTERN . BECAUSE DOESN'T MATTER HOW MUCH YOU KEEP UP BUT STILL IT'S OLD. I CAN NOT MAKE 40 YEARS WOMAN LOOK LIKE 17 YEARS OR MAKE BRAND NEW. ANY WAY THANKS EVERY ONE FOR AT LIST READ OUR PROBLEMS. HAVE A NICE DAY.

This place is filthy and smells horrible. We could not stay in this dump so we left. When we told them they started yelling at us. They still charged our credit card. You would have a cleaner safer stary in your car.

filthy and terrible in every way we left and they still charged our credit card some one should turn them in.

Do not let the Best Western name fool you. This dump is NOT a Best Western. I only wish I had read these reviews before I made the reservation. After checking in, it only took seconds to know we could not stay in that room with our two small children. It reeked of cigarette smoke (all rooms non smoking? *cough*), and we could tell it was filthy without even looking up close. I always stay in less-expensive motels, but I wouldn't have stayed at that place for free! Unfortunately, it cost us $18 to walk in and sniff their gross accommodations. From what I hear, we were lucky they refunded anything. It was early on a Friday & they were full, but she wouldn't give us our money back. We stayed at a Travelodge up the street & it was a hundred times better!

I made a reservation in February for a week in August. When I called today (day of check-in) to ask about amenities I was told it was no longer a Best Western and that the previous owners had the only access to prior reservations and mine would not be honored. However.... they would sell me another room at $25 more per night. I complained to Best Western who attempted to resolve the problem but the new owner refuses to work with them to honor the rate. Best Western Customer Relations is working now to try and pursuade him. I would not even want to stay there if I had another choice at this late date. I had a similar problem a year ago when a LaQuinta became a Super 8. They also refused to honor my advance reservation price. What point is there in making advance reservations if at any time they can sell the property and gouge the traveler?

This is not a Best Western! It is a Travelers Inn. No refund when you actually see this place. Fairly clean, terrible beds and recent repaint. It's not enough to make up for the aura of decline that hangs over the place. Owner charged 72 bucks for a 35 dollar room.